Patient Care Secretary

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Job Description

The Patient Care Secretary is a skilled secretarial person whose job is to support the work of the Team Manager and who is generally responsible for accomplishing all patient care related clerical procedures.

• Screens telephone calls for Team Manager. Facilitates communication between patients/families and other team members, including volunteers.
• Takes and keeps daily schedule for all team members.
• Attends weekly team meetings. Prepares agenda for team meeting. Follows through on assignments given by the Team Manager.
• Establishes, maintains, and closes patient charts in an orderly fashion. This may include but is not limited to the mailing of and follow-up on all required documentation such as Plans-Of-Care, Attending Physician Authorization forms and Medical Information Request forms.
• Provides back-up documentation to Billing Department routinely and as requested.
• Orders D.M.E. and maintains record of dates ordered and picked-up.
• Enters patient care and volunteer data into Vx and event tracking.
• Communicates with staff and outside agencies as directed by Team Manager.
• When the program utilizes part time staff, the PCS will maintain a list of all part-time staff jointly with other patient care secretaries. Contacts and schedules part-time staff at the direction of Team Manager.
• Jointly with other patient care secretaries, orders supplies and documentation forms used by the team.
• Does routine correspondence for Team Manager and other members of the team.
• Sorts and processes all patient care mail jointly with other patient care secretaries.
• Maintains A.D.T. and checks census daily for accuracy.
• In programs that have more than one patient care secretary, they will cover for each other for lunch, for team meetings, and for other short intervals of absence.
• Handles other tasks as assigned by the Team Manager.

• Screens telephone calls for Team Manager. Facilitates communication between patients/families and other team members, including volunteers.
• Takes and keeps daily schedule for all team members.
• Attends weekly team meetings. Prepares agenda for team meeting. Follows through on assignments given by the Team Manager.
• Establishes, maintains, and closes patient charts in an orderly fashion. This may include but is not limited to the mailing of and follow-up on all required documentation such as Plans-Of-Care, Attending Physician Authorization forms and Medical Information Request forms.
• Provides back-up documentation to Billing Department routinely and as requested.
• Orders D.M.E. and maintains record of dates ordered and picked-up.
• Enters patient care and volunteer data into Vx and event tracking.
• Communicates with staff and outside agencies as directed by Team Manager.
• When the program utilizes part time staff, the PCS will maintain a list of all part-time staff jointly with other patient care secretaries. Contacts and schedules part-time staff at the direction of Team Manager.
• Jointly with other patient care secretaries, orders supplies and documentation forms used by the team.
• Does routine correspondence for Team Manager and other members of the team.
• Sorts and processes all patient care mail jointly with other patient care secretaries.
• Maintains A.D.T. and checks census daily for accuracy.
• In programs that have more than one patient care secretary, they will cover for each other for lunch, for team meetings, and for other short intervals of absence.
• Handles other tasks as assigned by the Team Manager.

• Three years prior work experience preferred.
• Good typing skills.
• Computer literate.
• Able to handle multiple tasks.
• Excellent communication skills
• Good telephone skills

• High school graduate or equivalent required.

• EOE/AA M/F/D/V