NOL Customer Care Specialist

Crum & Forster Company Overview

Travel Insured International, a Crum & Forster company, is hiring a NOL Customer Care Specialist.

Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and customer satisfaction.

Since 2000, Crum & Forster’s Accident & Health division (A&H) has offered a diverse portfolio of specialty insurance and reinsurance products nationwide. We place a strong focus on product development and creative distribution methods, along with excellent client service and support.

In addition to our robust domestic portfolio, which spans both special risk and medical solutions, A&H works on an international basis through various partnerships.

Our global capabilities provide our partners with even broader flexibility in underwriting solutions.

The qualities and capabilities of Crum & Forster Accident & Health demonstrate our philosophy of building meaningful, long-term partnerships and our dedication to providing alternative strategies in an ever-changing insurance market.

This is an entry to mid-level position designed to allow the appropriate candidate to grow and develop skills and expertise and transition to more complex responsibilities. Works under general supervision and reports to a supervisor. Achieve superior customer service and Notice of Loss Intake skills at the most reasonable cost/efficiency by completing essential tasks including collecting required claim data and entering into correct system/form based on type of claim being reported and interacting with appropriate colleagues as it relates to claim type.

What you will do:

• Provide Daily phone coverage for the Notice of Loss 800 number while adhering to scripts and best practices related to all customer interactions.
• Assist customers by setting up claim first notices.
• Keep accurate records of all customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken.
• Provide accurate and timely answers to routine claim inquiries and update claims in the appropriate claim system while following standard call flows.
• Serve as a customer advocate in all interactions to provide an outstanding customer experience.
• Perform other related duties as needed to fulfill job and unit needs.
• Embrace and practice Pete’s Principles.

What YOU will bring to C&F:

• Knowledge of principles and processes for providing quality customer service. This includes assessing customer needs, meeting quality standards for services and evaluating customer satisfaction.
• Strong active listening skills demonstrated by giving full attention to what other people are saying.
• Ability to communicate information verbally and in writing so that others will understand the message being conveyed.
• Demonstrated great teamwork skills: willingness to help others, adaptability to team goals, building and leveraging relationships, capable of training others.

Requirements:

• Demonstrated knowledge of and familiarity with Microsoft Office software.
• One to two years of prior customer service experience.
• Familiarity with claims, imaging and workflow systems is a plus.
• High School Degree or GED required.

What C&F will bring to YOU:

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness including your physical, mental and financial wellbeing
• A core C&F tenant is owning your career development so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We…