Sales Support Specialist

Overview

Location:

43 Western Boulevard Glastonbury, CT
Type:
Full Time

Reports to:

VP, Revenue

The Sales Support Specialist is an ongoing customer liaison for our managed services practice, delivering ongoing IT management and proactive solutions to the small to mid-size business market. In this multifaceted position, the Sales Support Specialist is responsible for leading the coordination and management of the customer onboarding process and ongoing customer engagement. Organizational and multi-tasking abilities are key in this role.

The Sales Support Specialist will provide project management services for any client contracted project work. The individual selected will be expected to provide high-quality customer support by coordinating with interdepartmental teams to develop project timelines, engage with clients through in-person, email, phone, and video communications, provide regular status updates with internal team members and with the client, and provide any other needed client-facing support.

Kelser provides customer-focused IT solutions that foster client success. We’re looking for a versatile, highly organized individual with the drive to actively cultivate relationships with clients. The individual selected for this critical role can expect to devote significant energy to fulfilling the diverse requirements of the position. In return for that dedication, the individual will receive the unwavering support of the entire Kelser organization, along with the compensation to match and opportunities for future job growth.

If you’re an energetic self-starter who seeks to work with a dynamic IT services company, please submit your resume and cover letter to

• Direct and manage projects from beginning to end, for managed services clients
• Manage documentation records for customer engagements, including Statements of Work, Managed Services Provider Agreements, and Change Orders
• Manage product intake for coordination and installation for the customer
• Define project scope, goals and deliverables that support business goals in collaboration with senior management and appropriate stakeholders
• Proactively manage changes in project scope, identify potential issues, and devise contingency plans
• Develop full-scale project plans and track timelines, milestones and deliverables using provided tools
• Set, manage, and communicate project expectations in a timely and concise way with team members and the client
• Promote Kelser services, products, and partnerships
• Track and manage contacts and opportunities within CRM
• Attend trainings and certification programs as required
• Build, develop, and grow any business relationships vital to the success of the client
• Other reasonable duties assigned by management

• Minimum 2 years of experience in a customer-facing sales support role
• Excellent written, verbal communication, and documentation skills
• Demonstrated organizational skills and proven analytical, planning, problem-solving and decision-making skills
• Interest in the challenge, excitement, and responsibility of a fast-paced, growth environment
• Excellent communication and customer service skills
• Strong work ethic, reliability and ability to work independently and meet strict deadlines
• Ability to multi-task and adapt to shifting priorities, demands and tight timelines
• Ability to work autonomously with minimal direction and collaboratively as part of a team

• Medical/Dental/Eye Care Insurance
• Flexible Paid Time Off
• Hybrid Work Schedule
• 401(k)
• Profit-Sharing
• Short Term/Long Term Disability Insurance
• Life Insurance
• Paid Holidays
• Employee Purchase Program
• Free Coffee
• Personal and Professional Development
• Collaborative Workspace

The Kelser team works with integrity and enthusiasm to provide each client with the highest quality product and experience. We’re a team of biznologists who bring boundless enthusiasm, technical curiosity and genuine concern for the success of our clients to each engagement. The title reflects what we know to be true: you can’t have technology without understanding the business framework in which it operates.

Together, we’re creating a world of energized relationships and…