Field Training Specialist

Overview

Candidates from or willing to relocate to the following cities will be considered:
Atlanta, Birmingham, Huntsville, Nashville, Raleigh, Richmond

PLEASE COMPLETE THIS SURVEY IN ADDITION TO YOUR APPLICATION. Interviews will only be scheduled with candidates who have completed the survey:

As a Field Training Specialist, your mission is to ensure that Best In Class training is taking place in your assigned stores so that every employee has the opportunity to flourish. You accomplish this by establishing and supporting Certified Training Stores in partnership with the local Supervisor that provide a consistent, top quality Manager in Training (MIT) Program. You also accomplish this by developing certified position trainers in each unit who deliver consistent and validated learning experiences aligned with published training materials and processes.

You are responsible for the success of the Train the Trainer program in your stores, ensuring that every trainer is certified by you and prepared for their teaching responsibilities. You use the Teaching vs. Telling Mindset at all times as the foundation of effective training experiences. You will deliver Periodic and Quarterly reports that demonstrate that training programs are being completed, validated, and documented for all roles.

To be successful in this role, you must be passionate about teaching and upholding the details of Taziki’s Training and be able to communicate effectively and professionally to store managers, hourly employees, area supervisors/operators, and the corporate team.

YOUR RESPONSIBILITIES

• Certified Trainer Development
• Recruit, interview, and select position trainers in each assigned unit from existing staff following trainer criteria guidelines
• Personally conduct all Train the Trainer programs in each assigned unit to produce prepared and certified position trainers
• Provide 1-to-1 coaching and accountability to each certified position trainer to deliver validated training results required for each trainee
• Be an advocate and example for the Quest training platform as part of daily Taziki’s employee life
• Deliver clear and effective communication to the Field Training Department, General Managers, and Area Supervisors with valuable Periodic progress reports on the results and action plans for each assigned unit
• Track food safety certifications and proctor necessary exams for each assigned unit and report results to the Field Training Manager
• Collaborate with the Operations team on 30/60/90 post-opening training handoff for assigned new units
• Identify and develop Senior Trainers from the certified trainer pool for growth opportunities like NSOs and other assignments

• Training Stores and MIT Program
• Work with assigned Certified Training Stores when there are enrolled MITs to ensure management training validation and conduct MIT progress reviews
• Execute weekly face-to-face touchpoints with all MITs during their program to measure progress
• Validate MIT graduation readiness and conduct Certifying Evaluations
• Communicate MIT progress and documented completions to the Field Training Department
• Provide ongoing development and coaching of training standards at Certified Training Store for managers and crew

• Other
• Personally conduct all New Hire Welcome & Orientation sessions on a weekly basis as hiring volume of hourly roles demands
• Provide training support both in and out of market as needed, such as New Store Openings, Manager/Operator Training, and special training programs
• Build strong relationships with General Managers and Area Supervisors based on candor, trust, and results to promote confidence and investment in Training
• Continuously develop and improve operational effectiveness, guest satisfaction, sales and profitability through training processes
• Attend and contribute to Field Training meeting and development sessions for continued individual and team growth

YOUR RESULTS

• Certified Position Trainers in every unit who have successfully completed the Train the Trainer program
• Consistent use of Quest Paths and Trainer Manuals in all units
• Validated and documented training completion of every new hire
• Periodic reports on training progress and action plans for each unit
• Contribution to Learning & Development team by assisting with the creation of training resources

YOUR WORK CONDITIONS/HOURS

• Monday-Friday: 40-50 hours weekly of moderate physical activity
• Will require occasional nights, weekends, and/or holidays for training events such as New Store Openings
• In-market daily travel is necessary for this position
• Occasional out of market travel is necessary for RSC meetings, NSOs and other training needs (estimated 15-20% annually)

YOUR TALENTS/QUALIFICATIONS

• You have a naturally persuasive personality and are good at communicating, demonstrating, and instructing. You are energetic and enjoy a variety of tasks in your workday. You prefer to work within structure and expectation, but can grow comfortable with responsibility for future big-picture goals. You like to work with…