Loan Operations Associate

Position Title:

Loan Operations Associate

Location:

Glen Allen, VA or Columbia, MD

Clearance Requirements:
None

Position Status:
Contract

Pay Rate: $27–$30/hr (W2)

We are seeking a detail-oriented Loan Operations Associate to support high-volume mortgage escrow processing and loan servicing operations. This role is ideal for candidates with a background in mortgage servicing, escrow administration, banking operations, or settlement services.

In this position, you will play a key role in processing tax and insurance payments, ensuring accuracy across loan servicing activities, and supporting operational workflows as the team manages increased portfolio volume. The role requires strong organizational skills, excellent communication, and the ability to thrive in a fast-paced financial services environment.

• Process 3,000–4,000 mortgage tax payments and 300–400 insurance payments
  , ensuring accuracy and timely completion.

• Handle escrow-related activities, including insurance and tax disbursements on behalf of customers.

• Receive, sort, image, and distribute incoming mail for the Loan Operations Center.

• Support document handling, property address verification, and administrative functions.

• Contact tax authorities, counties, and insurance agencies across multiple states to retrieve bills, policies, and premium information.

• Navigate various jurisdictional portals, loan servicing platforms, and banking systems for data retrieval and updates.

• Maintain high data accuracy while managing large volumes of tasks and tight deadlines.

• High School diploma or equivalent required.

• 1+ year of experience in operations, banking, mortgage servicing, accounting, or related financial services.

• Working knowledge of escrow processes, deeds of trust, tax and insurance payments, or property records.

• Experience with systems such as Horizon XE, Black Knight, Jack Henry, or similar platforms preferred.

• Strong skills in Microsoft Excel, Outlook, and MS Office Suite.

• Exceptional attention to detail, accuracy, and time management.

• Customer-focused communication skills with the ability to coordinate with internal teams and external agencies.

• Ability to adapt quickly, prioritize competing tasks, and manage high-volume workflows in a deadline-driven environment.

• Tech-savvy and able to learn internal banking systems efficiently.

At Seneca Resources, we are more than just a staffing and consulting firm—we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.

When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.

Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.