Front Office Supervisor

Front Office Supervisor

Commonwealth Lodging Management, LLC

The position involves a high level of guest interaction and serves as the first point of contact for all guests. The Front Desk Supervisor is responsible for assisting guests with check‑in and check‑out, answering and processing phone calls, and resolving guest concerns to ensure complete satisfaction. This role oversees front‑office operations to promote profitability, cost control, and exceptional service. Responsibilities also include managing room reservations, front‑office systems, supply inventories, staff scheduling, forecasting, and departmental budgeting to maximize revenue.

This industry operates seven days a week, twenty‑four hours a day. Consistent and reliable attendance, in accordance with company standards, is essential for success in this position.

• High School Graduate or GED: or Work Equivalent
• Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred
• Minimum of 1‑2 years of experience as a Customer Service Agent and Leadership role.
• Communicate effectively with guests, management and co‑workers.
• Good understanding of the English language and communication skills both written and verbal.
• Previous cash handling experience
• Be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.

• Administer department orientation with new hires, conduct ongoing training with existing staff.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale.
• Always maintain positive guest relations and guest confidentiality. Work to resolve guest complaints, ensuring guest satisfaction.
• Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
• Be familiar with all local attractions/activities to respond to guest inquiries accurately.
• Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite situations.
• Monitor and ensure that all cashiering procedures comply with accounting policies and standards.
• Print special requests report and block according to specifications.
• Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies and procedures.

• Competitive pay based on experience
• Health, dental, and vision insurance
• Short‑term and Long‑term disability
• Company paid life insurance
• Paid time off and holiday pay
• Employee Assistance Program
• Employee referral bonuses
• 401(k) retirement plan
• Tuition reimbursement
• Travel discounts