Hospitality Housekeeping​/Turn Down Attendant

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OUR COMPANY CULTURE

We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.

We are a company with a culture that understands relationships and Team First! We value professionalism and integrity as we work towards providing world-class hospitality. We understand that our associates deliver our guest experience, and we are looking for the highest quality talent to achieve our mission!

You'll love working for us because:
The People! You will be surrounded by some of the most talented and supportive leaders and team-people you can be proud to work with!

OUR COMPANY CORE VALUES

Team First, Own It, Relationship Oriented, Professionalism, Integrity.

The Housekeeping Turndown Attendant is responsible for preparing guest rooms for evening occupancy by providing a warm, welcoming, and refreshed environment. This role includes cleaning and organizing the room, replenishing amenities, turning down beds, closing curtains, adjusting lighting, and adding personalized touches such as chocolates, amenities, or note cards to elevate the guest experience. The attendant must work with meticulous attention to detail, demonstrate efficient time management, and maintain a high standard of cleanliness and presentation.

In addition, this position supports general housekeeping tasks as needed and reports any maintenance or safety issues promptly to ensure guest comfort and satisfaction.

The hospitality industry operates seven (7) days per week, twenty-four (24) hours per day. As such, regular and reliable attendance, in accordance with company standards, is essential for success in this role.

• High School Diploma, GED, or equivalent work experience.
• Basic computer skills required; familiarity with Microsoft Office preferred.
• Strong understanding of the English language with effective written and verbal communication skills.
• Previous housekeeping experience preferred.

• Exert physical effort in lifting/transporting at least 25 pounds.
• Push/pull carts and other equipment up to 100 pounds.
• Endure various physical movements throughout the work areas.
• Work environment - front office, and all areas of the hotel. The job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings.
• Must be able to stand and exert well‑paced mobility for lengthy periods of time.
• Work environment - Guest Rooms, Guest and Service Corridors, Housekeeping Office. Job involves working under variable temperature conditions and noise levels, in indoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, biohazards and chemicals.
• Must be able to reach above head and shoulder height to perform job duties.

Guest Room Preparation

• Perform evening turndown service in assigned guest rooms.
• Turn down beds, arrange pillows, and place blankets neatly.
• Adjust room lighting, close drapes, and create a relaxing evening atmosphere.
• Refresh bathroom and bedroom areas to ensure cleanliness and order.

Amenity Refresh & Presentation

• Replenish towels, toiletries, and guest amenities as needed.
• Place special touches such as chocolates, water bottles, robes, slippers, or note cards according to hotel standards.
• Ensure all surfaces, furniture, and fixtures are wiped, dusted, and sanitized.

Cleanliness & Housekeeping Support

• Remove trash, replace liners, and tidy items left out of place.
• Check for and remove any used glassware, dishes, or room‑service items.
• Notify appropriate departments of any lost and found items.
• Support general housekeeping tasks when needed, including full room cleaning during high‑demands periods.

Safety & Maintenance

• Report any maintenance, repair, or safety concerns immediately (e.g., HVAC issues, lighting, plumbing).
• Ensure compliance with all health, safety, and sanitation guidelines.
• Handle cleaning supplies and chemicals properly, following all safety procedures.

Guest Service & Professionalism

• Greet guests warmly when encountered and offer assistance if needed.
• Maintain a professional and polished appearance at all times.
• Respect guest privacy and follow do‑not‑disturb protocols.

Efficiency & Accuracy

• Complete assigned rooms within required time frames.
• Follow all property standards, checklists, and room presentation expectations.
• Keep housekeeping carts organized, clean, and well‑stocked at all times.

• Competitive pay based on experience
• Health, dental, and vision insurance
• Short‑term and Long‑term disability
• Company paid life insurance
• Paid time off and holiday pay
• Employee Assistance Program
• Employee referral bonuses
• 401(k) retirement plan
• Tuition reimbursement
• Travel discounts
• Opportunities for training, development, and career advancement
• Incentive bonuses