Concierge; Part-time MClub Attendant

Your next destination is here. Build your career at Commonwealth Lodging.

We take pride in creating an environment where every team member is valued and supported. We believe in teamwork, integrity, and respect at every level of the organization. We celebrate hard work, encourage growth, and strive to create a workplace where associates feel appreciated, empowered, and proud to contribute.

Team First, Own It, Relationship Oriented, Professionalism, Integrity.

As an M Club Concierge Attendant, you play a key role in providing exceptional guest service while supporting the hotel's financial and operational goals for the Concierge Club. You will maintain a clean, welcoming, and well-organized environment while delivering attentive and personalized service to all guests.

This industry operates seven (7) days a week, twenty-four (24) hours a day. Regular attendance, in accordance with company standards, is essential for success.

• High School Diploma, GED, or equivalent work experience.
• Computer skills required; hotel systems experience preferred.
• Strong understanding of the English language with the ability to maintain a polished, professional, customer-focused demeanor.
• 1-2 years of customer service experience preferred.
• Food Handlers Card is required.

• Ability to lift and transport at least 25 pounds.
• Ability to push/pull carts and other equipment up to 100 pounds.
• Ability to perform a range of physical movements throughout work areas.
• Ability to work in varying temperature conditions and noise levels, indoors and outdoors.
• Ability to stand and move at a steady pace for up to 8 hours.

• Welcome and acknowledge all guests in accordance with company standards; anticipate needs, assist guests with disabilities, and express genuine appreciation.
• Monitor the club lounge for seating availability, service quality, safety, and overall guest well-being.
• Maintain cleanliness and organization of the bar, bar unit, tables, and surrounding areas.
• Stock ice, glassware, and supplies as needed.
• Forecast additional meal requirements and communicate special requests to the kitchen team.
• Requisition and transport supplies from the storeroom to the lounge setup areas.
• Ensure the lounge area remains clean, tidy, and free of trash at all times.
• Address and resolve guest concerns promptly, ensuring satisfaction; communicate effectively with and team members while maintaining guest confidentiality.
• Stay knowledgeable about local attractions, activities, and points of interest to respond accurately to guest inquiries.

• Competitive pay based on experience
• Health, dental, and vision insurance
• Short-term and long-term disability
• Paid time off and holiday pay
• Employee referral bonuses
• 401(k) retirement plan
• Hotel and travel discounts
• Opportunities for training, development, and career advancement
• Supportive leadership and a team-focused environment

Salary: $15.00 per hour