Executive Housekeeper Element Marriott Richmond Short Pump

Opening a brand-new hotel is a rare opportunity.

You are not inheriting someone else’s systems, habits, or culture.

You are helping create them.

The new Element by Marriott Richmond Short Pump is looking for an experienced, energetic, and highly organized Executive Housekeeper to join our opening leadership team and build a housekeeping operation that reflects the cleanliness, quality, and guest experience expected from a Marriott hotel.

If you are a hands-on housekeeping leader who takes pride in spotless rooms, strong teams, efficient operations, and developing people, this is your opportunity to make a real impact from the very beginning.

The Executive Housekeeper will oversee the daily operation of the Housekeeping Department while playing a major role in preparing the hotel for opening and long-term success.

You will work closely with the General Manager, Assistant General Manager, Engineering, Front Office, and company leadership to ensure guestrooms, public areas, laundry operations, and back-of-house spaces consistently meet hotel and brand standards.

This role requires a leader who understands that housekeeping is much more than cleaning rooms.

It is about:

• Guest satisfaction
• Room readiness
• Team productivity
• Quality control
• Labor management
• Training and development
• Inventory control
• Safety
• Organization
• Consistency

Most importantly, it is about building a team that takes pride in its work.

• Oversee daily housekeeping operations for guestrooms, public areas, laundry, and housekeeping support
• Plan daily staffing and room assignments based on occupancy, arrivals, departures, and business needs
• Monitor room readiness throughout the day
• Coordinate closely with Front Desk to ensure guestrooms are available when needed
• Maintain strong communication with Engineering regarding maintenance concerns
• Ensure housekeeping operations remain organized, efficient, and guest-focused
• Maintain a visible leadership presence throughout the department
• Step into the operation when needed and lead by example

A successful housekeeping department starts with strong leadership and strong people.

• Recruit, onboard, train, and develop housekeeping team members
• Establish clear expectations for quality, productivity, attendance, and teamwork
• Train Guest Room Attendants, Inspectors, Housepersons, and Laundry Attendants
• Conduct daily meetings and shift communication
• Coach associates and recognize strong performance
• Address performance concerns professionally and consistently
• Develop supervisors and future leaders within the department
• Create an environment built on respect, accountability, and teamwork

Every guest room should reflect the same standard.

No shortcuts.

No guessing.

No “good enough.”

• Inspect guestrooms for cleanliness, maintenance, presentation, and brand compliance
• Establish and maintain inspection standards
• Monitor recurring cleanliness or maintenance concerns
• Ensure guestroom amenities and supplies are properly placed and replenished
• Support room recovery when standards are not met
• Follow up on guest concerns related to cleanliness
• Monitor guest feedback and identify trends
• Maintain a constant focus on improving cleanliness scores and guest satisfaction

The Executive Housekeeper will play a major role in balancing quality with operational efficiency.

• Monitor housekeeping productivity and labor performance
• Schedule team members according to occupancy and business demand
• Review daily room assignments and workloads
• Track rooms cleaned, minutes per room, and labor…