Sr. Salesforce Business Analyst

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Apex Systems is a leading global technology services firm that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of services, including strategy and enablement, innovation and productivity, and technology foundations to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve.

Apex has a presence in over 70 markets across North America, Europe, and India. Apex is a part of the Commercial Segment of ASGN Incorporated (NYSE: ASGN). To learn more, visit

At Apex Systems, we prioritize professional development, work-life balance, and fostering a collaborative culture. We value our team's well-being and recognize the importance of building strong relationships. That's why we organize regular team-building events and philanthropic days to give back to the community - fostering a sense of purpose and fulfillment among our team.

Join us for career advancement, innovative solutions, and a supportive environment focused on your success.

We are seeking a seasoned Senior Salesforce Business Analyst with 7+ years of experience to join our dynamic team. The ideal candidate will have deep expertise in Salesforce platforms, exceptional analytical skills, and a proven ability to translate business requirements into scalable, secure and user‑centric Salesforce solutions. Acting as a strategic liaison between business stakeholders and technical teams, you will lead discovery, craft detailed user stories and acceptance criteria, clarify functional questions for developers and drive process improvements that deliver measurable business value.

This role requires strong communication skills, the ability to manage multiple priorities and a passion for enabling business transformation through technology. Lead and facilitate workshops, discovery sessions, and requirement‑gathering meetings to ensure alignment on priorities and objectives.

• Collaborate with stakeholders to elicit, analyze and document business requirements; translate them into clear, actionable user stories and acceptance criteria (e.g., Gherkin) for Salesforce delivery teams.
• Lead and facilitate workshops, discovery sessions, and requirement‑gathering meetings; ensure alignment of priorities, objectives and success criteria.
• Serve as the primary liaison between business units and IT teams, partnering with Salesforce Developers, Solution Architects, Product Owners and QA teams to ensure successful end‑to‑end delivery.
• Create and maintain process flows, functional specifications, data definitions, and configuration workbooks for Salesforce implementations.
• Perform gap analysis across current vs. target state; recommend process improvements grounded in Lean/Agile principles and organizational standards.
• Define and validate declarative configurations (Flows, validation rules, page layouts, Lightning App Builder, Dynamic Forms, permission sets, reports & dashboards).
• Support UAT by preparing test plans and scenarios; coordinate test execution, defect triage, and sign off with business stakeholders.
• Partner with Release Management to assess Salesforce seasonal release notes; recommend and prioritize relevant enhancements to optimize business processes and user experience.
• Develop and deliver training materials, quick reference guides and enablement sessions, support change management initiatives related to Salesforce implementations.
• Ensure data integrity, security and compliance with governance standards; define field-level security, roles/profiles, and data quality KPIs.
• Collaborate with integration teams to define interface contracts and mappings for APIs/ETL (e.g., Mule Soft, REST/SOAP), document non‑functional requirements and dependencies.
• Maintain canonical documentation in Confluence or similar repositories; contribute to backlog grooming and release planning in Jira or Azure Dev Ops.
• Track and communicate delivery status, risks and issues; elevate blockers, propose mitigations, and drive decision‑making…