Sr. Desktop Support Technician

Sr. Desktop Support Technician – Cushman & Wakefield | Thalhimer

Reports to:

Desktop Support Lead

Primary function:
As a Support Team member, provide support for desktop software and hardware issues, wireless devices, and telephones for corporate offices, residential, and commercial property offices.

Education:

Four‑year degree preferred or equivalent three years experience.

Knowledge or experience pertaining to the following software:

• Office 365
• Windows 11
• Remote Access
• Teams
• Wireless Devices
• Adobe
• Cloud
• One Drive
• Share Point

• Associate with desktop applications, printing, and scanning issues.
• Assist other support staff in troubleshooting difficult hardware and software issues.
• Provide remote one‑on‑one desktop application training with end users.
• Provide First/Second Tier Support for cloud‑based application access including APTO, banking sites, Co‑Star, One Drive, and SharePoint.
• Provide First/Second Tier Support for five corporate offices.
• Provide First/Second Support for residential and commercial property office associates and local area networks.
• Establish new users and change passwords.
• Perform routine maintenance on PCs.
• Associate with smart phones, iPads, and other wireless and wired devices.
• Troubleshoot and replace corporate desksets.
• Troubleshoot 365 accounts on wireless devices.
• Responsible for 90% of PC builds.
• Act as purchasing agent: purchase equipment for residential properties, backup for corporate purchases.
• Train end users on One Drive, SharePoint, and Teams.
• Participate in technology department projects and company‑wide technology implementation projects, including server room gear, office renovation, and relocation.

Employment type:

Full‑time
Seniority level:
Mid‑Senior level
Job function:
Information Technology

Location:

Glen Allen, VA