Information Technology Operations & Security Manager

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Product Development Full Time Management Glen Allen, VA, US

2 days ago Requisition

Founded in Richmond, Virginia in 1997, Cap Center exists to help individuals and families achieve one of life's most meaningful milestones—home ownership. By bringing mortgage, realty, and insurance services together under one roof, we provide a simpler, more transparent experience designed to save clients time and money. Our commitment to innovation, including our Zero Closing Cost mortgage, has earned the trust of thousands of clients and fueled our growth through repeat business and referrals.

At Cap Center, our mission extends beyond serving clients. We foster a collaborative, high-impact environment where employees are empowered to do meaningful work, grow professionally, and make a real difference in the lives of the people we serve.

The Information Technology Operations & Security Manager is responsible for developing, maintaining, and continuously improving the company’s information security program, IT governance standards, and technology infrastructure strategy. This leadership role focuses on evaluating risk, recommending solutions, influencing policy, managing vendor relationships, and guiding key technology decisions in alignment with regulatory requirements.

The role requires advanced analytical skills, strategic problem-solving abilities, and strong judgment in selecting tools, approaches, and methodologies. This position is classified as exempt and is not eligible for overtime pay.

• Develop, enhance, and manage the organization's information security program, ensuring alignment with business needs, regulatory requirements, and industry best practices.
• Influence and support the development of internal IT and security policies, standards, and procedures.
• Interpret information security compliance requirements and propose actionable strategies, presenting leadership with options and risk assessments for decision-making.
• Conduct ongoing risk assessments and recommend improvements to security controls, processes, and technologies.
• Evaluate system vulnerabilities and potential cybersecurity incidents and identify long-term remediation strategies and control improvements.

• Recommend technology strategies, tools, platforms, and system enhancements to support business objectives.
• Analyze complex technical and operational challenges, proposing solutions that reduce risk, improve efficiency, or enhance capability.
• Provide expert guidance on infrastructure improvements, system lifecycle planning, and modernization opportunities.
• Contribute to the evaluation, selection, and negotiation of contracts with technology vendors, cybersecurity service providers, and software suppliers.
• Manage ongoing technology vendor relationships to ensure performance, service quality, and alignment with organizational goals.
• Recommend appropriate technology vendor changes, renewals, or terminations based on performance evaluations and technology strategy.

• Oversee key IT initiatives, ensuring projects meet scope, timeline, and quality expectations.
• Collaborate closely with leadership and business units to understand needs and translate them into technical solutions.
• Ensure documentation of programs, systems, and processes is complete, accurate, and aligned with governance standards.

• Monitor IT system performance trends and identify opportunities…