Delivery, Lead Consultant

# Delivery, Lead Consultant Apply
** Job#: 8287
***
* Job Description:

**** DELIVERY – LEAD CONSULTANT, CLOUD AND INFRASTRUCTURE*
* ** WHO WE ARE
** Everforth Apex Systems is a leading global technology and digital engineering firm dedicated to helping organizations adapt, innovate, and thrive in a world of constant change. Leveraging deep industry insights and proven expertise, we deliver end-to-end solutions that accelerate time-to-value and realize our clients’ digital visions across commercial and federal sectors.
Our comprehensive solution portfolio spans AI & data, cloud and infrastructure, digital engineering, customer experience, cybersecurity, enterprise platforms, application development, strategy, transformation, and managed services. Powered by proprietary assets, accelerators, and strong alliances with cutting-edge technology partners—including Adobe, AWS, Microsoft, Salesforce, and more—we turn complexity into progress and measurable business outcomes.
With a presence in over 70 markets across North America, Europe, and India, Everforth Apex Systems innovates alongside our customers, building and deploying tailored artificial intelligence solutions to enhance business value and improve customer experiences. As part of the commercial segment of Everforth, we are committed to driving the next wave of global IT services and digital transformation.  
** JOB DESCRIPTION
** The Delivery – Lead Consultant is responsible for leading complex, customized and comprehensive engagements to ensure project profitability, success, and client satisfaction. These activities include supervisory and management responsibilities for internal teams and project resources. This role is a senior-level customer-facing consulting position responsible for project success and business growth.  Reporting to the Delivery - Practice Director, this position is the senior leader accountable for one of Apex’s largest customer success managed services programs: a fully outsourced, fixed-fee technical delivery engagement for a global technology leader.

The Engagement Director leads a team of over 70 professionals who deliver customer-facing technical demos, workshops, enablement sessions, and advisory services to the client’s largest enterprise customers across cloud, security, AI, and productivity platforms. The client owns the customer relationship;
Everforth Apex owns execution. This role owns the full delivery engine (people, performance, SLAs, quality, readiness, and financial results) and serves as the single point of accountability to client executive leadership.  We are looking for a leader who has run a complex, outcome-based managed service where highly skilled, customer-facing technical talent is measured on utilization, customer satisfaction, and delivery quality at scale, and who can mature the program by bringing consistent standards, repeatable ways of working, and disciplined execution to every part of the operation.  

Client Engagement & Delivery Governance
* Serve as the senior Everforth Apex point of accountability to client directors and executive stakeholders.
* Build trusted relationships with client leaders and account teams; anticipate needs and raise risks early.
* Own demand intake, capacity planning, and engineer-to-engagement matching so the right technical skills are deployed to each customer.
* Own the governance framework, including RACI, escalation matrix, change control, and operational response processes, and ensure it is applied consistently across the program.  SLA Performance, Reporting & Continuous Improvement
* Own program SLAs and KPIs, including billable utilization, customer satisfaction scores, survey response rates, time entry, profile accuracy, and report closeout.
* Build…