Retail Customer Service Specialist

At DICK’S Sporting Goods
, we believe in how positively sports can change lives. Our team creates confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to an inclusive and diverse workforce that reflects the communities we serve.

The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers. This role involves in-depth product knowledge, high brand and execution standards, and efficient execution of front‑end operations.

• Greet everyone—teammates and customers—and proactively approach customers to understand their needs and support their shopping experience.
• Serve as the primary customer service provider at the front end and act as a liaison between customers and management.
• Provide register coverage as needed and support cashiers through complex transactions to ensure strong customer service standards are met.
• Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; supervise front‑end associates to ensure they meet performance expectations.
• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, and replenishment standards.
• Promote and provide training to new and existing teammates on company programs (e.g., customer loyalty program participation, warranty sales, private‑label credit card enrollment).
• Adhere to established policies and procedures related to safety, loss prevention, and standard operating procedures while maintaining confidentiality of all company information.
• Create an inclusive store environment where everyone feels welcome, safe, and treated with respect.
• Take an all‑hands‑on‑deck approach to support the team across the store.
• Perform other tasks as assigned by management.

• Ensures Accountability
• Customer Focus
• Collaborative
• Instills Trust
• Decision‑Quality/Decision‑Making Abilities
• Action‑Oriented

• Prior retail sales, cashier, or customer‑focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull, and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Location:

Glen Allen, VA