Sales Guest Experience Coordinator

Richmond Ford Auto Group

Richmond, VA

• Current Schedule is 4/10 work week

• Consistent days off + closed on Sundays

• Strong collaboration from Leadership and Sales Team across three locations

• Top performing automotive Customer Advocate Group in the entire nation

• Awarded “Dealer of The Year” by Time Magazine

• Voted “Best Place to Work” by the Richmond Times Dispatch based on employee feedback three years in a row

• Family-owned organization that promotes internally first (18/26 current managers took this path into leadership)

• Persistent Sales and Customer Service training includes phone, digital communication, and product knowledge provided by industry leading professionals

• Benefits available 1st of month after 60 days

• 401k program with company matching available 1st quarter following six months of employment

• Annual employee outings to include family members

• Discounts on vehicles, parts, and service

• During the peak of Covid, while massive layoffs occurred, not a single employee was let go. Not to mention, the owner helped the employees get through those hard times as much as possible.

• Recurring sponsor for the Children’s Hospital of Richmond, Walk to End Alzheimer’s, Susan G. Komen, and MADD

• Great Customer Service Skills

• Highly motivated; willing to put in effort to earn outcomes

• Outgoing and eager to learn about our industry and sales in general

• Detail-oriented, independently driven without micromanagement

• Goal-driven and hardly deterred by adversity or negativity

• Meet Your Hiring Manager:
  Hiring Manager's Linked-In Profile

• First year OTE: $50,000+
  Second year OTE: $60,000+
  Top performers earn $70,000+ per year.

• $15/hour Base Pay + Commission Plan ($25 per shown appointment, $15 per sold appointment)

• Bonus Structures each month based on attainable key performance metrics (Set, Shown, Sold Appointments)

• Annual raise based on attainment of key metrics (i.e. 75% appointment show rate)

• Team members are well exposed to the larger sales organization and often considered for promotion opportunities that become available.

• Weekday Shifts Opening: 8:00 am – 6:00 pm
  Mid: 9:00 am - 7:00 pm
  Closing: 10:00 am– 8:00 pm

• Alternating Saturdays

• 8:30 am – 6:00 pm

• Opening shift responsible for responding to overnight and morning inquiries

• Outbound calls begin at 9:00 am, starting with overnight and morning inquiries

• Throughout the day, handle inbound calls for sales departments and respond to new digital inquiries promptly with customized messaging.

• Continue follow-up for existing inquiries once new inbound inquiries have been properly handled (called, texted, and emailed)

• Engaging with our Service and Sales customer database regularly through prospecting efforts is expected (no cold calling).

• Participating in Team Meetings that include prizes based on performance

• Team members with previous Hospitality or Call Center Sales experience fit well in this role

• Committed to customer satisfaction through proactive communication and professionalism

• Enthusiastic and energetic knowing that we get out of SALES what we put into it

• Team players who are excited to share in others’ successes

• Attention to detail with an ability to multi-task and return to your focus

• Professional in personal appearance and attitude (dress code enforced)

• Excellent oral and written communication skills with the ability to read and comprehend instructions and information

• Available for full-time employment including evenings and weekends

• Authorized to work in the USA

• Must pass criminal background checks, submit to drug testing, and currently possess a valid Virginia driver’s…