Club Attendant

CLUB ATTENDANT

Apply for the CLUB ATTENDANT role at American Family Fitness
.

Objective: Assist members to achieve their wellness needs and ensure the fitness area is clean and safe.

Reports To: Fitness Director / Assistant Fitness Director.

Criteria: Customer service experience and fitness knowledge preferred. Red Cross CPR/AED certification required within 60 days of hire.

Responsibilities:

• To get and keep members.
• Perform duties according to the company’s mission, vision, pillars of success, service standards, and business philosophy, and continually provide optimal performance for net member growth, retention, and club profitability.
• Provide the highest quality of customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude at all times. Use members’ names as often as possible.
• Embrace and follow the company Service Standards, the guidelines outlined in the AFF training and policy manuals, and any applicable department‑specific team handbooks.
• Know the club’s emergency response protocol and be prepared to act. Exercise sound judgement with safety as a priority.
• Arrive to work 5 minutes early. Wear department‑specific uniform.
• Actively participate in all department and club mandatory meetings.
• Be a team player by contributing to both club and organizational goals.
• Maintain open and honest communication with the team, partnering together as fitness professionals.
• Read and sign the communication log.

Additional responsibilities for Fitness Attendant team members:

• Enforce all rules and regulations.
• Observe fitness area to ensure member safety.
• Instruct members and assist as necessary on proper use of equipment.
• Clean and maintain the fitness equipment and fitness areas.
• Create and develop relationships with members to assure satisfaction with AFF.
• Advise and direct members how to utilize membership amenities to achieve their goals.
• Promote club/company programs and interests.
• Anticipate needs of members and take action accordingly.
• Perform other duties as reasonably assigned.

Seniority Level: Entry level

Employment Type: Full‑time

Job Function: Other

Location:

Glen Allen, VA - $45,000.00–$60,000.00.

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