Dispatcher, Customer Service/HelpDesk
Listed on 2026-01-11
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Customer Service/HelpDesk
Clerical, HelpDesk/Support
Overview
About Us:
- F.H. Furr Plumbing, Heating, A/C, and Electrical Inc.
- "Absolutely the Best" - A proud major player in the residential home services business for over four decades
- Serving the DMV area with over 750 employees
Why Choose Us:
- Competitive compensation and benefits package
- Join a dedicated support team committed to your success
- Thrive in a dynamic and fast-paced work environment
- Be part of a reputable company with a legacy of excellence
- Opportunities for growth and advancement
What We Need:
F.H. Furr is seeking a skilled and organized Dispatcher to play a pivotal role in ensuring our field technicians are dispatched efficiently and effectively. As a vital part of our team, you will be responsible for coordinating schedules, prioritizing calls, and providing exceptional customer service.
Responsibilities:
- Efficiently schedule and dispatch field technicians for service calls and projects
- Prioritize service requests based on urgency and location
- Communicate effectively with customers to confirm appointments and provide updates
- Coordinate with the team to allocate resources for emergency calls
- Monitor field technicians' progress and adjust schedules as needed
- Maintain accurate records of service calls and technician activities
Qualifications:
- Proven experience in a dispatching or scheduling role
- Strong organizational and multitasking skills
- Excellent communication and customer service abilities
- Familiarity with scheduling software or dispatching systems (experience with Service Titan is a plus)
- Ability to work in a fast-paced, deadline-driven environment
- Detail-oriented and able to accurately record and relay information
Benefits:
- Company-paid Medical, Dental, and Vision Insurance
- 401(K) Plan
- Company-paid Long-Term Disability and Life Insurance policies
- Short-term disability and voluntary life insurance options
- Generous PTO and Holiday Plan
- Opportunities for professional development and advancement
Join our team and be a crucial part of delivering exceptional service to homeowners. Help us make homeowners' lives more comfortable and secure.
If you are a motivated and organized professional ready to take on a key role in our operation, apply today!
F.H. Furr may conduct a preemployment background check and drug test, subject to applicable law.
Posted Min Pay RateUSD $20.00/Hr.
Posted Max Pay RateUSD $22.00/Hr.
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