Assistant Site Manager Full Service

Position Overview

The Assistant Site Manager (ASM), also known as Car Wash Manager at select flex locations, supports the Site Manager in executing daily operational tasks, leading the frontline team, and delivering exceptional customer experience at Spotless Brands locations. This role is a direct leadership position that bridges management responsibilities with frontline support and training.

While the Site Manager holds full accountability for site performance, the Assistant Site Manager focuses on team supervision, service execution, daily coordination, and customer satisfaction. This role is a critical steppingstone in the operations career path developing leadership talent and building readiness for future site management.

Depending on site needs, this role may support car wash operations or lube/oil change services, contributing to efficient daily operations and team supervision in either service area. This role may be classified as either exempt (salaried) or non-exempt (hourly) in alignment with FLSA standards. Classification will reflect the scope of managerial responsibilities and decision-making authority.

• Exempt Assistant Managers (Salaried) are expected to lead teams, manage performance, and participate in higher-level decision-making, including hiring and They typically support larger or more complex sites (e.g., Flex) and may assume broader leadership responsibilities in the Site Manager's absence.
• Non-Exempt Assistant Managers (Hourly) typically support daily operations and team They typically support smaller or express car wash locations with emphasis on shift leadership and service.

Essential Functions (Other Duties as Assigned)

Team Support & Shift Leadership

• Supervise and coordinate frontline team members during assigned shifts to ensure smooth operations
• Model and reinforce expected service behaviors, team communication, and adherence to brand standards
• Provide coaching, real-time feedback, and recognition to team members to support performance
• Assist Site Manager in onboarding and training new team members
• Support a "One Team" Spotless Brand culture by modeling teamwork, ensuring alignment with standards, and helping the team adapt through operational change

Customer Service

• Serve as an escalation point for customer concerns and resolve issues promptly and professionally
• Ensure a clean, safe, and welcoming environment for all customers and team members
• Support promotional efforts and local marketing initiatives to grow site traffic and membership sales

Operational Execution

• Monitor daily operations, including wash quality, customer flow, staffing, and cleanliness
• Complete opening/ closing duties, daily logs, shift checklists, and other operational tasks
• Assist in inventory control, supply restocking, and minor equipment checks
• Partner with the Site Manager to ensure compliance with safety, maintenance, and operational policies
• Supports daily operations in either car wash operations or lube/oil change service areas, including staffing, training, customer experience, and operational execution, based on location-specific business needs
• Perform other duties as assigned to support the team and site performance, including operational and cleaning tasks that support site, shop, or store upkeep

Leadership Readiness

• Serve as acting manager when designated by the Site Manager or District Manager
• Participate in leadership development and training programs to prepare for future advancement

Administrative Support (May Vary by Classification)

• Supports the damage claims process by collecting customer information, taking photos, and submitting documentation through vendor, Origami;
  Salaried and Hourly Assistant Managers are not allowed to make claim determinations
• Salaried Assistant Site Managers: May assist in scheduling, labor cost tracking, basic reporting, and delegation of tasks during Site Manager's absence
• Hourly Assistant Site Manager: Focuses on shift execution and frontline support with limited administrative duties unless designated by Site Manager

Site Type Variations

• The core responsibilities of the Assistant Site Manager remain consistent across all locations and while core duties do not change, the operational emphasis may vary slightly depending on the site type:
• Express Sites: Prioritize high-throughput exterior wash operations with a strong focus on speed, automation, and membership These sites typically operate with smaller, leaner teams where direct leadership is essential.
• Full-Service Sites: Include both exterior and interior vehicle cleaning, requiring greater labor coordination and a higher-touch customer experience.
• Flex Sites: Combine full-service and express wash models and may include additional profit centers such as convenience store and/or lube center, requiring cross-functional coordination, broader staffing needs, and inventory management.

Education and Experience

• High School Diploma or equivalent required
• Minimum of one (1) year experience in a supervisory role within a car wash or other…