Medical Receptionist - ENT

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Position at Duly Health and Care’s ENT clinic in Glen Ellyn offering a full‑time medical receptionist role with comprehensive benefits.

• Full Time: 40 Hours/Week
• Hours:
  
  Monday‑Friday, 7:30 am – 5:00 pm (some fluctuating hours 1‑2 days a week)
• Location:
  
  Glen Ellyn; occasional travel to other locations as needed
• Comprehensive medical, dental and vision benefits; 100% coverage after deductible with Duly provider
• Employer‑provided life and disability insurance
• $5,250 Tuition Reimbursement per year
• Immediate 401(k) match
• Up to 12 weeks parental leave at 100% pay; adoption/surrogacy benefit for non‑physician team members when eligible

• Comprehensive medical, dental and vision benefits that include healthcare navigation assistance and 100% coverage after deductible when using a Duly provider
• Employer provided life and disability insurance
• $5,250 Tuition Reimbursement per year
• Immediate 401(k) match
• 40 hours paid volunteer time off
• Culture committed to community engagement and social impact
• Up to 12 weeks parental leave at 100% pay; adoption/surrogacy benefit for non‑physician team members once eligibility requirements are met

• Acknowledges and welcomes patients and visitors.
• Informs staff of patient/visitor arrival and provides instruction, assistance, and information for required paperwork and waiting times.
• Answers general questions about the facility: location, rest rooms, elevators, hours of operation, etc.
• Ensures waiting area is clean, tidy, and has appropriate patient announcements and brochures.
• Conveys information to patients and/or visitors as directed.
• Assists patients with ambulatory difficulties.
• Obtains registration information from patient for input into EPIC.
• Verifies and/or updates demographic and health plan information.
• Checks patients in and out of clinic.
• Provides patients with information regarding payment obligations, HIPAA Notice of Privacy Practices, clinic policies, and collects all required forms and signatures.
• Schedules appointments into EPIC according to Practice protocol.
• Conveys schedule changes to appropriate staff.
• Reviews next day’s schedules and, as directed, prints physician schedules in advance of visits.
• Assists patients with obtaining appointments at other physician and hospital sites and/or scheduling lab or radiology testing.
• Pulls patient charts, files information correctly, and maintains filing system.
• Prepares charts for clinic and/or Practice specifications.
• Collects copays, cash, check, or credit card payments ensuring receipt and posts all payments in EPIC.
• Balances daily cash and collections.
• Ensures cash drawers are secured and that financial procedures are followed in transferring payments to Corporate; identifies problematic accounts and directs them to the Financial Counselor or Customer Service Department.
• Takes accurate and detailed messages for all calls, screens calls, answers multiple lines and directs calls to appropriate support staff.
• Understands limits of responsibility by not providing medical advice to patients.
• Performs all other duties/responsibilities as assigned.

• Prefer one year experience in a customer service setting, preferably in a medical office with basic knowledge of medical terminology.
• Able to type a minimum of 30 wpm strongly preferred.
• High school diploma or GED.
• Service Orientation:
  Capable of providing excellent service to customers, friendly and approachable demeanor, resolving customer complaints, and understanding customer service principles.
• Organization:
  Able to provide order and structure to daily processes and work environment.
• Verbal Communication:
  Capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality.
• Multi‑tasking:
  Able to properly perform multiple duties at once, greeting, message taking, checking patients in/out, while maintaining attention to detail.
• Adaptability:
  Able to be flexible and comfortable in adjusting to changing activities. Maintains calm under pressure and is able to think clearly to enhance problem solving.
• Team Work:
  Works effectively with others to accomplish objectives and goals. Willingly offers assistance to others when the need arises.
• Computer Proficiency:
  Ability to learn and become proficient in EPIC software as well as have basic knowledge of Microsoft applications.

The compensation for this role includes a base pay range of $15.00‑21.00 per hour, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.