Patient Access Conversion Specialist

Overview

Patient Access Conversion Specialist

Locations:
Glen Ellyn, Bloomingdale, Wheaton

Full-Time, M-F 8:30am-5pm

Good enough isn’t for us. Duly Health and Care’s team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.

Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark!

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• $2625 Tuition Reimbursement per year for Part Time
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and Social Impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

• Check-in/Greeting Patients/ Patient Scheduling
• Acknowledges and welcomes patients and visitors.
• Sets the tone for a positive experience
• Check in and schedules appointments, following sleep scheduling protocol
• Answers heavy call volumes to fulfill patient needs over the phone
• Verifies patient information, while documenting in their Electronic Health Record (EPIC)
• Performs all other duties/responsibilities as assigned
• Reviewing schedule
• Pre-screen patients based on departmental protocol
• Monitor schedules daily, ensuring that all open slots are filled on the same day.
• Daily monitoring of patient scheduling reports
• Exam Preparation
• Review the Daily Appointment Report and prepare charts as appropriate.

• High school diploma or GED
• Three years of patient/client-facing experience
• Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers.
• Integrity/Ethics
  :
  Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.
• Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.

The compensation for this role includes a base pay range of $/hour, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.