Senior AR Credit & Collections Specialist

Senior AR Credit & Collections Specialist

Town & Country Living is a global leader in home décor. This role secures revenue by managing credit risk, driving collections, and resolving complex receivables. The Senior Specialist partners cross‑functionally with Sales, Customer Service, Compliance, and Supply Chain to reduce DSO, mitigate risk, and improve cash flow.

• Ensure customer payments are received within agreed‑upon terms through proactive communication of aging via email, customer portals, and direct outreach.
• Identify delinquent and high‑risk accounts early in the cycle and take corrective action to minimize exposure.
• Review customer creditworthiness and make informed recommendations regarding credit limits, terms, and order releases.
• Periodically analyze customer credit lines and limits based on activity, payment trends, and exposure (quarterly and annually).
• Release orders within established thresholds and escalated exceptions to senior management.
• Analyze, validate, and resolve customer chargebacks, deductions, and disputes, including MSA allowances.
• Partner with Sales, Trade Promotions, Compliance, Customer Service, and Supply Chain teams to research discrepancies and support recovery efforts.
• Track and reconcile promotional allowances, shortages, RTVs, and credits to ensure accurate application and reporting.
• Prepare and analyze AR aging, exposure, and delinquency reports to support hold/release decisions and management review.
• Forecast future delinquency by analyzing customer payment behavior, trends, and credit utilization.
• Summarize receivables by maintaining invoice accounts, verifying balances, and supporting month‑end close and reporting processes.
• Provide insights and recommendations to improve collections performance, reduce DSO, and strengthen credit controls.
• Ensure adherence to company credit policies, internal controls, and confidentiality standards.
• Support compliance with retailer requirements, including EDI, deductions management, and documentation standards.
• Identify opportunities to streamline AR, credit, and collections processes and improve reporting accuracy.
• Stay current on accounting best practices and industry trends through ongoing education and professional development.

• Strong analytical and problem‑solving skills with exceptional attention to detail and accuracy.
• Demonstrated ability to resolve complex receivables, chargebacks, and customer disputes independently.
• Professional demeanor with excellent written and verbal communication skills.
• Highly organized with the ability to manage multiple priorities in a fast‑paced environment.
• Self‑motivated, proactive, and capable of working with minimal supervision while meeting tight deadlines.
• Collaborative team player who can effectively partner cross‑functionally.

• Associate’s degree in Accounting, Finance, or related field (Bachelor’s degree a plus) or equivalent experience.
• 5+ years of progressive experience in Accounts Receivable, Credit, and Collections.
• Strong experience managing major retail accounts (e.g., Walmart, Amazon, Home Depot) preferred.
• In‑depth understanding of chargebacks, deductions, MSA allowances, and retail compliance.
• Knowledge of supply chain processes, EDI, import orders, and invoicing.
• Strong technology skills, including advanced Excel and ERP systems.
• Working knowledge of Generally Accepted Accounting Principles (GAAP).
• Experience with ERP systems such as Net Suite preferred but not required.

Submit your resume to  and answer the following three questions:

• Describe your experience managing complex AR portfolios, including chargebacks and MSA allowances.
• How do you analyze and improve collections performance?
• What ERP systems, reporting tools, and Excel functions have you used in your AR or credit roles?

$60,000 – $76,000 Annually

Full‑time, Mid‑Senior level, Accounting/Auditing and Finance, Textile Manufacturing

New York, NY