Account Service Coordinator

LEARN THE BUSINESS FROM THE GROUND UP

Katherine Frank Creative is looking for a highly organized, motivated Account Services Coordinator to join our team in an entry-level role designed to provide hands‑on experience across the full lifecycle of our experiential, trade show, and branded‑environment business.

This position is an important part of how our client work gets done.

You will be directly responsible for estimating support, show services, exhibitor kits, event deadlines, credentials, documentation, and account coordination while working closely with our Account Executives, Project Managers, Creative team, Logistics, Finance, vendors, venues, and event partners.

This is not a traditional administrative role. You will be actively involved in the details that move client programs from planning through execution while developing an understanding of how creative work, budgets, vendors, show services, production, and client needs all come together.

The role is designed to teach you how Katherine Frank Creative operates from the ground up.

For someone who demonstrates strong performance, business judgment, communication skills, and an interest in continued growth, this position can create a foundation for future opportunities within the company, including a potential path toward an Account Executive role.

The first priority, however, is learning the business by becoming excellent at the work that supports it.

• Prepare Design Estimates using approved project scope and pricing information.
• Prepare Show Services Estimates for client approval.
• Coordinate deposit invoice requests and confirm required approvals are received before work proceeds.
• Track estimate status, client approvals, deposits, purchase requirements, and related financial deadlines.
• Work closely with Project Managers and Finance to maintain accurate information.
• Identify missing pricing, approvals, or documentation before they create delays.
• Maintain organized records of estimates, approvals, and related documentation.

• Review exhibitor kits and identify required show services, deadlines, forms, and advance‑order opportunities.
• Coordinate and place approved show orders, including services such as:
• Electrical
• Material handling
• Internet
• Cleaning
• Rigging
• Furnishings
• Lead retrieval
• Other event‑specific services
• Track order confirmations, revisions, deadlines, and onsite documentation.
• Maintain organized records of show orders and confirmations.
• Verify that approved services are ordered accurately and on time.
• Communicate upcoming requirements and potential issues to the appropriate internal team members.

• Obtain, review, and organize exhibitor kits for assigned events.
• Identify and communicate critical show deadlines.
• Maintain the Master Show Services Deadline Review.
• Maintain event‑wide contact information and important show documentation.
• Verify booth locations, floor plan information, and applicable exhibitor requirements.
• Help ensure Account Executives, Project Managers, Creative, and Logistics understand upcoming deadlines and requirements well in advance of show dates.
• Maintain accurate event‑wide information across assigned client projects.

• Coordinate event registration, badges, credentials, and exhibitor access requirements.
• Track registration and credential deadlines.
• Confirm required registrations and credentials have been completed before the event.
• Maintain organized credential and access documentation.
• Communicate relevant onsite access requirements to internal teams.

• Support multiple client projects and…