Dispatch Coordinator

Join to apply for the Dispatch Coordinator role at Climate Pros, LLC
.

• Handle the dispatch process from initial service call to completion
  • Take incoming customer calls and schedule/coordinate all service calls as they are received
  • Dispatch Service Technicians for each call
  • Monitor technician’s progress while on call and adjust dispatches as necessary
  • Respond to all messages left overnight
• Document all activity and keep internal partners updated, including the Service, Account, and Purchasing Teams, as well as department managers
  • Create dispatch tickets for all service calls
  • Debrief Service Technicians after completion of each call
  • Maintain the dispatch board(s)/schedule
• Forecast workload for 2–3 days out
• Maintain “On-Call” schedules for Service Technicians
• Plan, schedule and manage customer’s preventative maintenance and work orders by priority
• Regularly review work order backlog
• Monitor and maintain work order network
• Dispatch and coordinate company driver deliveries and equipment to site or technicians
• Perform other related duties as required and assigned

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Excellent oral and written communication skills
• Ability to multitask under pressure
• Experience managing and prioritizing multiple projects
• Strong organizational skills
• Geographical knowledge of service area or map reading skills
• Experience with FM Facility Maintenance
• Knowledge of industry is recommended but not required
• Self-sufficient and able to work with little direct supervision
• High School Diploma / GED
• 3–5 years of dispatch experience
• Computer knowledge must include MS Office (Word, Excel, Outlook)
• Be an honest team player, growth-oriented, ability to do whatever it takes; safely!

• The employee is frequently required to sit, stand, walk, hear, see and talk.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting may be required.
• All employees may be required to visit a customer site and/or complete a ride along with a field technician as part of their employment.