Dispatcher Commercial HVAC

Dispatcher

We are looking for the best Dispatcher!

We are seeking a Dispatcher to support daily service operations by coordinating technicians, scheduling service calls, and serving as a primary point of contact for customers. This role is essential to keeping field service operations running smoothly, ensuring work orders are accurate, technicians are supported, and customers receive timely service.

• Schedule and dispatch service technicians using the latest in dispatching software
• Create, update, and manage service work orders, including notes, billing details, equipment information, and generate service quotes or estimates to send to customers
• Communicate throughout the day with technicians regarding schedules, job status, and changes
• Answer service-related calls and assist customers with scheduling and equipment intake
• Greet customers and ensure equipment is properly tagged for repair
• Manage incoming and outgoing UPS shipments and related documentation
• Ensure parts and components are properly stored or attached to service work orders
• Perform general office duties such as scanning, filing, and handling daily mail
• Participate in an on-call rotation by receiving third-party calls and emailing details to on-call technicians
• Follow all safety policies and accident prevention procedures
• Assist with additional tasks as assigned by the Branch Manager

• Non-supervisory position reporting to the Branch Manager
• Dispatch decisions directly impact technician efficiency, customer satisfaction, and service quality
• Requires organization, attention to detail, and the ability to manage multiple priorities

• High School diploma or equivalent
• Two years of education and/or experience in HVAC, plumbing, or field service dispatching preferred
• Strong customer service, communication, and problem-solving skills
• Ability to work independently with minimal supervision
• Safety-focused mindset
• Comfortably operate computers and office equipment
• Must pass a pre-employment drug screen and background check

• Primarily, work in a typical office environment.
• Light lifting of office equipment, supplies, and boxes may be needed.
• A mix of sitting, walking, and standing throughout your day.

• Medical, Vision, and Dental Benefits
• Life Insurance
• 401k & Company Match
• Hybrid (2 days) after in-person training is completed
• Hours are 7:30 AM- 4:30 PM
• Town Shares program, which allows you to share in the long-term financial success of our company as you grow with us.

Ready to unlock your potential as a Dispatcher? Join our team, where your dedication and skills make all the difference. Apply now and be part of something exceptional!

Great Lakes Service is the Midwest leader in repair and maintenance for commercial cooking, refrigeration, HVAC, ware-washing, beverage, and ice machine equipment. Integrity-driven, we serve our customers with qualified technicians, outstanding customer service, innovative technology, a high first-time fix rate, and the best response times in the industry. At Great Lakes Service, we make it our mission to create higher industry standards that change the perception of service companies in the markets we serve.

As a dedicated service partner, our goal is to eliminate downtime and lost revenue with proactive solutions that help our customers run a more profitable business. Let us know if you want to be part of our team! To learn more, please visit us at:
Commercial Kitchen Repair | Great Lakes Service | Chicagoland