Customer Service​/Key Account Manager EX​/JD

Customer Service / Key Account Manager – International Logistics & Freight Forwarding

Salary:
Up to $65,000

Reporting to the Department Manager, the Customer Service / Account Manager serves as a key point of contact for a portfolio of clients within an international logistics and freight-forwarding environment. This individual manages end-to-end cargo activities, supports booking transactions, and ensures exceptional customer satisfaction through proactive communication and problem-solving.

You will collaborate daily with trucking partners, airlines, and internal teams, generate accurate quotes through data entry, troubleshoot service issues, and perform billing reconciliations. The role requires strong knowledge of air and ocean import/export processes and freight-forwarding operations. You will also conduct scheduled customer review calls to maintain service quality and strengthen long-term relationships.

• Client account management — act as the primary contact for all client inquiries and service needs
• Cargo coordination — process, monitor, and review international shipments from booking to final delivery
• Quote generation — perform data entry to prepare accurate freight quotes
• Carrier communication — liaise with trucking companies and airlines to ensure timely movement of freight
• Issue resolution — troubleshoot service challenges and provide timely solutions
• Billing reconciliation — assist with reviewing and reconciling billing discrepancies
• Customer review calls — conduct periodic check-ins to maintain satisfaction and meet service targets
• Provide administrative support to the freight services team as needed

• Minimum 3 years of operations experience in a freight-forwarding environment
• Knowledge of air and ocean import/export processes
• College Diploma in Supply Chain Management, International Transportation & Customs, or related field (asset)
• Experience with Cargo Wise One or similar systems (asset)
• Strong understanding of freight-forwarding workflows and documentation

• Relationship-building skills — ability to establish rapport with key customer contacts
• Strong questioning & listening — skilled at uncovering customer needs
• Ability to work both independently and collaboratively
• Excellent written and verbal communication
• Extremely detail-oriented, organized, and able to manage multiple priorities

• Equal opportunity employer
• Competitive salary up to $65,000
• Comprehensive benefits package (health, dental, vision)
• Fitness reimbursement program
• Education reimbursement program
• Professional development and career-growth opportunities
• Collaborative and supportive work environment

Salary range based on experience

Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.