IT Helpdesk Technician

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• Manage Active Directory and Entra, including user accounts and permissions.
• Administer and troubleshoot Windows Servers, including DHCP, DNS, GPO'S, Hyper‑V, etc.
• Support and maintain networks including LAN, WAN, DNS, VPN, and VLAN's.
• Coordinate with vendors and ISPs as needed for support.
• Administer the Microsoft 365 suite, including Exchange, Teams, SharePoint, etc.
• Manage on‑premises and cloud hosted IT infrastructure.
• Oversee desktop and mobile device management systems (MDM, RMM, ETC.)
• Provide end‑user support for PCs, mobile devices, and software.
• Troubleshoot and support VOIP systems.
• Identify and assist with potential security threats involving user devices and accounts.
• Assist with hardware and software rollouts, ensuring consistency and compliance with company standards.
• Participate as part of the Helpdesk team, triage, diagnose, and resolve tickets while maintaining SLAs, SOPS, and customer service.

• 1‑3 years in an IT Helpdesk or similar role required.
• IT Certifications such as A+, Network+, Security+, or equivalent are highly preferred.
• Proven ability to work independently and effectively manage priorities.
• Experience with documenting Standard Operating Procedures (SOPs).
• Ability to travel occasionally (5%).
• Strong professional oral and written communication skills.
• Ability to explain complex technical and security concepts to both technical and non‑technical audiences.
• Capable of standing/walking up to 50% of the day and lifting up to 50 pounds.
• Comfortable managing multiple tasks and meeting tight deadlines in a fast‑paced environment.

• Employee is frequently required to sit, stand, walk, hear, see and talk.
• Specific vision abilities required for close vision due to computer work.
• Light to moderate lifting may be required.
• All employees may be required to visit a customer site and/or complete a ride along with a field technician as part of employment.

Legal authorization to work in the United States indefinitely is required. Employer work permit sponsorship is not available for this position.

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