Card Administration Operations Specialist , II, III, Senior

Overview

Reports to: Card Administration Manager

Functions Supervised: None

Primary Functions: Assist in the administration of the operational aspects for all card products.

• Portfolio maintenance - Responsible for cardholder maintenance requests, posting monetary corrections, researching member inquiries and working with vendors.
• Department Collaboration - Responsible for working with multiple departments, branches and employees to resolve member issues.
• System Applications - Responsible for performing tasks within various financial and operational systems to ensure accuracy and compliance.
• Organizational knowledge - Maintain a working knowledge of card products, credit union operations and best practices.

Education: High School graduate or equivalent.

Creditable Experience in Lieu of

Education:

One year’s experience in a comparable position.

Experience/

Skills:

Proficiency in Microsoft Windows, Outlook, Word and Excel. Must have excellent organizational skills, strong oral and written communication skills and work effectively under pressure.

Tenure: Assignment to the Card Administration Operations Specialist II (Category 12) requires satisfactory performance in the Card Administration Operations Specialist I position (Category 13) with proven ability to manage an increase in job responsibility and be in the position for at least six months. Assignment to the Card Administration Operations Specialist III (Category 11) requires performance that meets or exceeds expectations in the Card Administration Operations Specialist II (Category 12) position with proven ability to manage an increase in job responsibilities.

Assignment to the Senior Card Administration Operations Specialist (Category 10) requires performance that meets or exceeds expectations in the Card Administration Operations Specialist III position (Category 11) with proven ability to manage an increase in job responsibilities. Advancement requires management recommendation and will be based on candidate's performance.

Salary Pay Range:

• Card Administration Operations Specialist I (Category 13): $49,284 - $73,391 annually
• Card Administration Operations Specialist II (Category 12): $53,226- $81,405 annually
• Card Administration Operations Specialist III (Category 11): $57,484 - $90,230 annually
• Senior Card Administration Operations Specialist (Category 10): $63,233 - $99,908 annually

Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above.

In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range.

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
• to view Global’s comprehensive Benefits Programs

Equal Opportunity Employer