Customer Service Representative

Customer Service Representative (Bilingual Required)

📍 Multiple Locations — Arizona

🕒 Full-Time | In-Office

Ayala Insurance has proudly served our community for over 25 years, providing trusted insurance solutions and exceptional customer care. We are a fast-paced, community-driven agency that values professionalism, teamwork, and long-term growth.

We’re seeking an experienced Bilingual (English/Spanish) Customer Service Representative (CSR) to join our team. The ideal candidate is dependable, detail-oriented, and enjoys helping clients with their insurance needs while delivering an outstanding customer experience.

• Assist clients with policy inquiries, payments, endorsements, and renewals
• Process changes, cancellations, and reinstatements accurately and efficiently
• Provide excellent customer service in person, over the phone, and via email
• Support agents by maintaining client records and documentation
• Handle incoming calls and follow up with clients as needed

• Bilingual in English and Spanish (required)
• Insurance experience required (Property & Casualty license a plus)
• Strong customer service and communication skills
• Ability to multitask and stay organized in a busy environment
• Positive attitude and team-oriented mindset

AYALA INSURANCE SERVICE LLC