Training Program Facilitator

Agate Software is building a better world by revolutionizing how government agencies and nonprofits manage their grant processes. Our solutions empower customers to maximize resources, drive compliance, and focus on core missions of distributing millions of dollars in funding for critical social services.

Our success is built on three pillars:
Innovation, Integrity, and Impact. For over 20 years, Agate Software has advanced transformative innovation in the grant management industry, simplifying complex workflows, enhancing transparency, and turbo-charging efficiency to maximize impact.

We strive to set new industry standards and seek the brightest minds to join us in this mission. If you’re ready to apply your expertise in a dynamic, growth-oriented, mission-driven environment, read on to see how this position aligns with your skills and interests.

Our founding Training team is searching for a proactive and innovative Training Program Facilitator who will be instrumental in building out our training infrastructure from the ground up. In this role, you’ll lead the delivery and coordination of impactful training experiences for internal teams and external clients, focusing on driving exceptional product understanding and user confidence in our highly customizable grant management software.

We’re looking for a detail-oriented, tech-savvy problem-solver who is passionate about creating seamless training experiences that inspire and empower our clients and teams.

• Lead Training Coordination and Delivery
  :
  Organize and facilitate high-quality, interactive training sessions for clients and internal teams. You’ll schedule sessions, manage participant communications, and oversee all logistics to ensure smooth program execution.
• Develop and Maintain Training Resources
  :
  Create, update, and manage training content that meets diverse needs. Leverage eLearning modules, live demonstrations, and virtual classrooms to enhance learning and retention.
• Enhance the eLearning Library
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  Build and maintain a robust eLearning library, ensuring materials are accessible, up-to-date, and tailored to end users.
• Manage Learning Management System (LMS):
  Serve as the LMS expert, uploading and organizing training materials, troubleshooting issues, and optimizing LMS functionality to support training delivery and engagement.
• Deliver Customized Client Training
  :
  Facilitate engaging, tailored training sessions for clients, demonstrating Agate’s software capabilities and customization options to maximize client satisfaction and product adoption.
• Ensure Documentation Excellence
  :
  Maintain well-organized, comprehensive documentation for all training programs, ensuring resources are readily available and easily accessible.

• Expert Coordination Skills
  :
  Strong organizational abilities with a track record in managing logistics for complex training programs and high attention to detail.
• Content Creation and Instructional Design
  :
  Experience developing engaging training materials across formats, including eLearning, in-person, and virtual sessions, with proficiency in authoring tools like Articulate.
• LMS and Technology Savvy
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  Proficiency with LMS platforms and familiarity with video editing tools (e.g., Camtasia) to ensure high-quality content delivery.
• Effective Communication
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  Strong interpersonal skills to engage learners at all levels, fostering a collaborative, open environment during training sessions.
• Problem-Solver and Self-Starter
  : A proactive approach to troubleshooting training issues, with the ability to work independently and adapt quickly to changing needs.

• Flawless execution of training sessions with clients and internal teams gaining confidence and skills to fully leverage the software.
• A well-organized, comprehensive eLearning library that evolves with growing training demands.
• Minimal disruptions in virtual training sessions with effective troubleshooting and positive learning experiences.
• Accessible, well-organized training documentation that supports client engagement and knowledge transfer.
• High-quality, up-to-date training content aligned with the company’s…