Customer Load Out Associate

Shift: Various shifts from 9:00am-10:00pm

Reports to: Customer Pick Up Manager

Job Summary:

As a Customer Load Out Associate, you will help provide excellent customer service to our customers picking up their items from the dock. You will pick and pull merchandise, load and unload merchandise to and from other AFW facilities, load out customers in a safe and efficient manner, and any other task as asked by the AFW management team. The ideal Customer Load Out Associate develops strategies to improve customer service, adheres to quality expectations and standards, and has excellent attention to detail.

If you are eager to help our customers and make a difference, then AFW is looking for you!

Duties/Responsibilities:

Typical duties include but are not limited to:

• Commitment to AFW’s safety policies and procedures and ability to promote safety awareness.
• Greet customers promptly and professionally.
• Wrap, load, and secure merchandise into the customer’s vehicle without damaging the merchandise or the vehicle.
• Confirm that customer receives correct merchandise.
• Inspect AFW rental vehicles and fill out the appropriate paperwork.
• Uncrate and re-create merchandise for inspection when requested.
• Identifying and reading reports, tickets, and UPC labels.
• Operate material handling equipment to move products within the warehouse.
• Efficiently work independently of direct supervision.
• Able to have a flexible schedule and work all shifts, holidays, and weekends.
• Maintain a clean and safe work environment.
• Work as a team member by interacting and communicating with fellow associates in a cooperative, constructive manner.
• Ensure department, walking lanes, and nearby areas are clean and professional.
• Ensuring your safety and the safety of all others at all times.
• Adhere to the AFW asset protection policies and identify and prevent fraud.
• Abide by all company policies and procedures.
• All other duties assigned by the Customer Pick Up Manager as directed.
• All training provided by AFW

Opportunity for Growth:

As a Customer Load Out Associate, you are eligible to be a part of the Career Progression Program. This allows you the opportunity to increase your skills set within the department, earn a higher rate of pay, and take the steps to advance your AFW career.

Compensation Package:

Pay rate:
Hourly range from $17-$19 DOE. Shift Differential for weekends and afternoons!

Supervision Given and Received:

This position has no supervisory responsibilities. This position is supervised directly by the Customer Pick Up Manager.

Required Skills/Abilities:

• Ability to become certified in the operation of warehouse equipment.
• Ability to be trained on the correct use of personal protective equipment (PPE).
• Have a strong independent work ethic.
• Excellent organizational skill and the ability to demonstrate attention to detail, and accuracy.
• Ability to read, understand and follow oral and written instructions accurately.
• Sense of ownership and pride in your performance and its impact on AFW’s success
• Ability to prioritize tasks when appropriate.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Knowledge of the correct lifting/team lifting techniques, and the ability to perform the correct lifting/team lifting techniques.

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Ability to analyze, collect and research data and read reports, fierce attention to detail.
• Mathematical Skills -Basic math skills required. Ability to add, subtract, multiply, and divide in all units of measure and use whole numbers.
• Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Teamwork – Contributes to building positive team spirit; supports everyone’s efforts to succeed and offers to help others.
• Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; remains open to others & ideas and tries new things.
• O…