Front Desk Patient Financial Services Representative

Front Desk Patient Financial Services Representative page is loaded## Front Desk Patient Financial Services Representative locations:
Banner Childrens Endocrinology (5310 W Thunderbird Rd, Suite 214) posted on:
Posted Yesterday job requisition : R4456445
** Primary City/State:
** Glendale, Arizona
** Department Name:
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* Work Shift:

**** Job Category:
** Revenue CycleA rewarding career that fits your life. Those who have joined the Banner mission come from all walks of life, united by the common goal:
Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, apply today.

As a
** Patient Financial Services Representative-Pediatrics Endocrinology or General Surgery
** you will have a rewarding career that fits your life. Those who have joined the Banner mission come from all walks of life, united by the common goal:
Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, apply today.

We offer a customer-focused and friendly work environment with career growth opportunities to work in a busy clinic. A career with our team is great if you are just starting out or have many years of experience. If you are ready to be challenged, work in a positive environment and contribute to making a change in people's lives, then we are the perfect team for you.
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* Location:

** 5310 W. Thunderbird Ste 301, Glendale AZ 85306
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* Schedule:

** Monday - Friday 8:30am-5:00pmPOSITION SUMMARY This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

CORE FUNCTIONS
1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations
3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
4. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
5. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
6. Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
7. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
8. Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.
9. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and…