Hotel Assistant GM - Guest Experience & Revenue Lead
Listed on 2026-10-10
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Hospitality / Hotel / Catering
Hotel Management, Guest Services, Hospitality & Tourism
Join our team, a 2026 USA Today Top Workplace Winner!
At NCG Hospitality, we believe great hotels start with great people. As a 2026 Top Workplace in Hospitality Winner, we are proud of the culture we've built and the talented team members who make our success possible.
Now hiring an energetic Hotel Assistant General Manager to join NCG Hospitality, a fast-growing and award-winning hospitality and real estate company.
How You’ll Make An Impact
Lead front office operations with a focus on exceptional guest service, team development, and operational efficiency to drive loyalty and revenue.
Guest Experience & Team Leadership
- Provide exceptional guest service while setting high service standards for the Front Desk team to follow
- Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction
- Supervise team, including hiring, training, scheduling, and performance management
Operational Excellence
- Cultivate a supportive, inclusive, and engaging work environment where team members can thrive
- Ensure the safety of guests and team members by upholding all safety procedures and standards
- Support service quality by addressing guest concerns and initiating prompt, effective solutions
Financial & Front Office Administration
- Maximize revenue and occupancy through accurate room sales, upselling, and future reservation practices
- Assist with accounting functions including billing, reporting, and financial reconciliation
- Monitor and support procedures related to inventory, key control, and monetary handling
To be successful in this role, you'll bring:
- Three years of related work experience in hotels
- At least two years in a hospitality management position
- Strong organizational skills and attention to detail
- Ability to handle pressure with poise and finesse
- Strong leadership and a professional image
- Strong customer service skills to include problem-solving and complaint resolution
- Ability to work in a fast-paced setting
Why You'll Love Working Here
Career Growth
- Personalized career development and advancement opportunities
- Leadership training, mentorship, and educational assistance
- Opportunities to grow across 35 hotels and our Corporate Office
Team Member Perks
- Worldwide hotel discounts and complimentary stays at NCG Hospitality-managed hotels
- Referral and incentive programs to earn additional rewards
- Paid Volunteer Hours, recognition programs, and appreciation events
Health & Wellness
- Medical, dental, and vision coverage
- Paid Time Off, Paid Sick Time, and Employee Assistance Program
- HSA/FSA options, telehealth, wellness benefits, and more
Financial Benefits
- Competitive pay with same-day pay options
- 401(k) with generous company math
- Performance bonuses for eligible positions
Ready To Grow With Us?
Take the next step in your career with NCG Hospitality! Explore our current opportunities and discover what makes our team a great place to grow.
Visit to view all open positions and learn more about our culture, benefits, and career opportunities.
NCG Hospitality is proud to be an Equal Opportunity Employer.
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