Service Advisor Job Glendale area,California USA,Automotive

Salary Range: $70,000.00 To $ Annually

Service Advisor - New Century Volkswagen | Glendale, CA

New Century Volkswagen is looking for an experienced Service Advisor to join our team! We are committed to providing our customers with exceptional service and a positive dealership experience.

Responsibilities

Greet customers promptly and professionally and establish a positive rapport
Obtain accurate customer and vehicle information and document concerns clearly
Listen carefully to customer concerns and accurately communicate vehicle symptoms to technicians
Recommend maintenance and repairs based on vehicle age, mileage, manufacturer recommendations, and service history
Prepare accurate estimates for labor, parts, and recommended services
Establish clear expectations and follow-up times with customers
Monitor the progress of vehicles throughout the service process and provide timely updates
Communicate additional repair recommendations and obtain customer authorization when necessary
Coordinate loaner vehicles and rental transportation when applicable
Review repair orders to ensure completed work, labor, parts, and charges are accurate
Explain completed repairs and charges clearly to customers at vehicle delivery
Address customer questions and concerns professionally and work toward positive resolutions
Maintain accurate records and ensure all service documentation is complete
Take ownership of the customer experience and consistently look for opportunities to exceed expectations

What we look for

Automotive dealership experience strongly preferred
Strong customer service and communication skills
High-energy, personable, and professional approach
Ability to effectively communicate technical information to customers
Strong organizational and time-management skills
Detail-oriented with excellent follow-through
Comfortable working in a fast-paced dealership service environment
Computer proficiency and ability to learn dealership software and systems
Professional integrity and a commitment to providing an exceptional customer experience
Valid driver's license with an acceptable driving record
Desire to build a long-term career with a growing automotive organization

Competitive Pay ($70,000 - $100,000) + Performance-Based Compensation

Paid Time Off
401(k) Retirement Plan
Training and Development

Join the team at New Century Volkswagen and become part of a dealership committed to our customers, our employees, and our community.