Customer Service Representative - Spanish Speaking

We’re looking for a Spanish-speaking Customer Service Representative who thrives in a fast-paced, high-volume call center environment and is passionate about delivering an exceptional customer experience. In this role, you’ll handle back-to-back inbound calls, assisting customers with product troubleshooting, setup, and issue resolution. You’ll also manage claims, replacements, and escalations while identifying opportunities to educate customers and recommend Brio products that meet their needs.

The ideal candidate is fluent in both Spanish and English , detail-oriented, coachable, energetic, and an effective communicator who is comfortable managing a high volume of customer interactions. This is a great opportunity for someone who enjoys problem-solving and is looking to grow within the company.

• Handle high volume inbound calls and provide timely, professional support
• Assist customers with product setup, troubleshooting, and technical guidance
• Process claims, replacements, and warranty related requests
• Resolve customer concerns with a strong focus on customer satisfaction and retention
• Accurately document interactions and updates in internal systems
• Identify opportunities toupsell products or services(no commission, bonus incentives available)
• Collaborate with internal teams to ensure smooth resolution of customer issues
• Maintain a positive,solution-oriented attitude in afast-paced environment

• 1–2+ years ofcall center or high-volume customer service experience
• Experience supportinge-commerce customer sis a plus
• Familiarity withERP systems (Sage preferred) is a plus
• Experience using
  
  Salesforce or similar CRM toolsis a plus
• Strong communication skills with abubbly, personable, and professional demeanor
• Ability to handle constructive feedback and continuously improve performance
• Highly detail-oriented with strong organizational and follow-up skills
• Comfortable multitasking and managing multiple priorities
• Basic computer skills (Excel, Word, Outlook)
• Reliable attendance and strong work ethic

• Someone who genuinely cares about the customer experience
• A team player who brings positive energyto the workplace
• A quick learner who can adapt to new systems and processes
• A self-starter who can work independently while staying aligned with team goals
• Someone interested inlong-term growth opportunities within Brio

• $24.00 per hour
• Performance-based bonus incentives tied to sales and customer outcomes
• Opportunity forcareer growth and advancement within the company

We believe in recognizing and rewarding our employees for a job well done. We offer growth potential for motivated individuals, competitive compensation, and a comprehensive benefits package, including:

• Medical, Dental, Vision, Life Insurance
• 401K Retirement Plan
• Paid Vacation Time
• Paid Holidays
• and More!