Desk Agent; s Glendale
Listed on 2026-10-11
-
Customer Service/HelpDesk
Customer Service Rep
Glendale, United States | Posted on 04/17/2026
If you are looking for a fun, rewarding career where you can meet some of the coolest people (Team Members & Guests), then look no further. Please see the job description below.
- Back Alley Bowling offers competitive pay, 401k, Team Member Discounts, Friends &Family Discounts, and so MUCH MORE!
We are seeking Front Desk Attendants to provide the most amazing bowling experience to our Guests.
Looking for individuals with some pep in their step who love to chit chat andmake Guests feel welcome. You will deliver prompt, friendly service by helping
Guests select the best bowling experience for their group, help with the selection of proper bowling equipment (shoes and balls), answer the phones anddirect calls to other departments, answer questions about all the center has tooffer, maintain cleanliness and organization of the front desk and assist other departments as necessary.
- Answer phones with theproper greeting and provides prompt and accurate information
- Ensure maximum utilizationof lanes through efficient control of guest flow
- Accurately assign rental shoes, lanes, billiard tables, and lockers
- Clean, spray and disinfect rental shoes upon return (brushing the soles)
- Track lane availability andassign open lanes
- Prepare for leagues,ensuring that they start on time
- Promptly notify mechanic and/or porter of any pinsetter malfunctions and logs it on call sheet
- Operate POS accurately and efficiently
- Use perfect cash handling practices
- Assist team members with miscellaneous duties to prevent delays in Guest service
- Operate the P/A system
- Promptly assist Guests andanswer all questions, seeking help from management as needed
- Constantly required to stand
- Constantly required to walk, including up and down stairs
- Mustbe able to lift or carry 10 pounds or less
- Friendly and outgoing personality
- Mustbe able to get along with other team members
- Mustbe willing to work a variety of shifts: day, night, and weekends
- Must communicate effectively to the guests, team members, managers
- Mustbe clean and organized
- Excellent interpersonal skills
- Previous Cash Handling Experience Preferred
- Must be atleast 18 years of age or older
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).