Customer Service Specialist

Schedule: Monday-Friday, 9:00 AM-5:30 PM

Work Arrangement: 100% On-Site

We are seeking an outgoing and personable Customer Service Specialist to serve as an initial point of contact for prospective clients.

This is a high-volume, phone-based customer service position focused on contacting leads, asking questions, gathering information, completing initial screenings, and providing a positive first impression.

The role involves significant outbound calling and follow-up, so candidates should genuinely enjoy being on the phone and communicating with new people throughout the day.

Legal experience is not required.

• Make high-volume outbound calls and respond to inbound inquiries
• Follow established scripts and questionnaires to gather detailed information
• Ask appropriate questions and accurately document responses
• Conduct initial screenings of prospective clients
• Follow up through calls, voicemails, and text messages
• Make multiple follow-up attempts when necessary to reach prospective clients
• Provide friendly, professional, and compassionate customer service
• Accurately document interactions and client information in the CRM
• Assist with locating or reconnecting with clients when needed
• Coordinate with the intake and retainer teams to move qualified prospects forward
• Maintain accuracy and professionalism in a fast-paced environment

• 3+ years of customer service, call center, intake, or similar experience preferred
• Strong experience handling a high volume of phone calls
• Comfortable making outbound calls throughout the day
• Excellent verbal communication and active-listening skills
• Friendly, energetic, and professional phone presence
• Strong attention to detail when collecting and entering information
• Excellent follow-up and organizational skills
• Comfortable following established scripts and processes
• Ability to remain professional during difficult or sensitive conversations
• Bilingual English/Spanish is a plus

• Call center or high-volume customer service
• Customer intake or enrollment
• Outbound customer outreach
• Legal intake
• Salesforce or Litify
• CRM-based customer tracking
• Phone and text-based customer service

By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law.

The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal
.

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented…