Sr. Manager, Community Management- Disney Digital Entertainment

Senior Manager, Community

The Walt Disney Company's Games & Digital Entertainment business is one of the world's largest licensors of games across multiple platforms. Our teams work closely with internal and external development partners to create original stories through high-quality games and experiences inspired by the worlds of Disney, Pixar, Marvel, Lucasfilm, 20th Century Studios and more.

The Disney Digital Entertainment team is seeking a seasoned, player-obsessed Senior Manager, Community to lead community strategy and engagement across our most exciting projects. This role will help define how we connect with players, fans, creators, and community advocates - building trusted, two-way relationships that strengthen engagement, inform product and marketing decisions, and deepen affinity for our games.

Putting players and storytelling at the heart of everything we do, the Disney Digital Entertainment marketing team partners with world-class teams across Disney and top-tier industry talent to create community-first moments that inspire conversation, participation, and long-term fandom.

As a community strategist, player advocate, and creative connector, you will shape direct-to-player communications, champion the voice of the community internally, and develop programs that foster positive, inclusive, and meaningful engagement across platforms.

This role is ideal for an experienced community leader who excels at driving player engagement, fostering advocacy, and building authentic connections that inform strategy and strengthen our games.

Key Responsibilities:

• Community Strategy: lead the development and execution of community strategies that grow, engage, and sustain player communities across priority projects.
• Player Engagement & Direct-to-Community Communications:
  Develop and manage community programming across player-facing channels.
• Creator & Community Ecosystem Development:
  Identify and nurture relationships with content creators, streamers, and community moderators/volunteers.
• Voice of the Player: monitor, synthesize, and share player sentiment, feedback, trends, and emerging issues.
• Cross-Functional Collaboration:
  
  partner closely with internal teams and external partners.
• Community Safety, Standards & Crisis Response: help establish and uphold community guidelines, moderation standards, escalation paths, and response protocols.
• Reporting, Insights & Optimization: establish community health metrics and reporting frameworks.
• Leadership & Team Development: manage agencies, moderators, or external partners.

Required

Qualifications & Skills:

• 7+ years of progressive experience in community management, social media, digital marketing, player communications, or related fields.
• Deep understanding of gaming communities, player behavior, fandom, creator ecosystems, social platforms, and emerging community trends.
• Strong familiarity with key community and social platforms.
• Proven ability to develop and execute community strategies.
• Strong direct-to-player communication skills.
• Demonstrated ability to translate player sentiment into actionable insights.
• Experience managing community standards, moderation workflows, sensitive communications, and issue escalation.
• Excellent written and verbal communication skills.
• Highly organized, detail-oriented, and comfortable managing multiple priorities.
• Proven success leading, mentoring, or managing community professionals.
• Creative, collaborative, and proactive problem solver.