Guest Services Associate -Glendale, Ca

Guest Services Associate - Glendale, CA at Advisa Care

• Location:
  
  Glendale, CA
• Classification:
  Non-Exempt, Full-Time
• Salary: $18.00 - $20.00 per hour
• Reports to:
  
  Operations Manager
• Work shift:
  
  TBD

• Provide a hospitable, safe, and healthy environment in which guests experience enhanced dignity and respect.
• Ensure safety and security of recuperative care facility. Conduct daily facility and equipment inspections. Conduct constant room checks throughout the day.
• Perform guest intake responsibilities, greet guests, and provide a detailed orientation of program guidelines; develop rapport with guests and obtain guest feedback.
• Create, lead, and/or implement engagement activities; build rapport and trust with guests through ongoing engagement and checking in; attend to guest requests.
• Assist nursing, social services and external partners with on-site guest appointments or check-ins.
• Assist management in accurately maintaining bed availability and documentation.
• Assist Lead staff or Program Management with supplies inventory checks/logs.
• Maintain accurate record keeping including daily shift notes, incident reports, Emergency Action Plan drills, etc., when applicable.
• Respond to and provide positive intervention for guest concerns.
• Attend all meetings and trainings aligned with the role (e.g., BLS, Crisis Prevention, Harm Reduction, Trauma-Informed Care, DEI, etc.).
• Perform laundry, clothing requests, and mealtime duties; in the absence of the environmental site associate perform housekeeping services (if applicable).
• Be flexible to adapt to schedule changes and/or work additional shifts to meet facility needs, in compliance with labor laws.
• Model and project a positive professional image and adhere to the organization’s dress code.
• Perform additional assignments to meet the needs of the facility and NHF policies and procedures.

• High School Diploma or equivalent required
• Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment (preferred)
• Ability to perform and prioritize multiple tasks effectively and efficiently
• Must be able to work a schedule with five (5) eight (8) hour shifts
• Valid CA driver’s license
• Current CPR and First Aid certification
• Excellent oral and written communication skills
• Ability to communicate effectively with all levels of staff, guests, and visitors
• Working knowledge of Microsoft Office Suite

The duties as described will require frequent standing and walking. The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some client care areas.

National Health Foundation is addressing the social determinants of health using several research-proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities;
Housing, with a focus on providing shelter and care for individuals who have been released from the hospital; the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community; and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education.

For details on the programs, visit nationalhealthfoundation.org