Senior Assistance Professional

The University of Southern California (USC) is one of the world's leading private research universities. An anchor institution in Los Angeles, a global center for arts, technology, international business, medical education and healthcare, USC is also one of the largest private employers in the City of Los Angeles. We are searching for exceptional individuals to help us fulfill our mission:
Developing individuals and society as a whole through the cultivation and enrichment of the human mind and spirit.

The USC Work Well Center is the long-standing health and well-being resource for faculty and staff. We have an opportunity to join an embedded team of passionate professionals delivering mental health and well-being programs through an integrated employee assistance, work-life, and wellness center.

The Senior Employee Assistance Professional (Senior EAP) will lead the delivery of comprehensive employee assistance services including mental health assessment, brief counseling (5-session model) and referral, case monitoring, consultations for leaders and Human Resources partners, information and referral services, critical incident response, mandatory employee referrals, program promotional talks and psycho-educational trainings, and program evaluation/quality assurance activities. Responds to urgent/crisis employee calls as needed.

This role takes a lead in developing strategy, design, and delivery of programs that empower employees to achieve success both professionally and personally. This role will execute USC's vision while championing USC's culture and values.

• Master's degree in social work, counseling, marriage and family therapy, or other related fields from accredited program.
• State of California licensed mental health care professional (e.g., LCSW, LPC, Licensed MFT, or Psychologist).
• Five or more years of experience post master's in clinical setting.
• Three or more years of experience in employee assistance program.
• Demonstrated knowledge of psychology principles applied to employee mental health wellness, employee engagement and program development and delivery to support mental health wellness.
• Advanced knowledge of industrial-social work, organizational psychology, or counseling theories and techniques.
• Experience with crisis intervention, case monitoring, and mandatory reporting.
• High level of emotional intelligence with ability to develop positive working relationships and a strong rapport with team members and university stakeholders.
• Exceptional organizational skills, including the ability to prioritize between immediate needs and long-term objectives, ability to exercise sound judgment in making decisions with minimal supervision.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Experience delivering mental health counseling via telehealth platforms (e.g., Zoom).
• Certified Employee Assistance Professional (CEAP) or willing to be certified within 18 months of employment.

• Advanced degree in Social Work, Counseling, Marriage and Family Therapy, Psychology, or other related field.
• Seven or more years of experience in clinical counseling.
• Five or more years of experience in an employee assistance program.
• Experience in academic setting, higher education, academic medical center.
• Experience building and shaping employee assistance programs in a complex organization.
• Developed counseling skills founded in empathy and a culturally sensitive approach.
• Experience with leadership and HR consultation and problem identification and resolution.
• The ability to interpret policies and trends, conclude sound analyses and propose solutions.
• HR knowledge based on a combination of theory, learning, research and hands-on experiences.
• Demonstrated ability to effectively communicate with senior leadership.
• Bilingual in English and Spanish.
• Certified Employee Assistance Professional.
• Certified executive professional coach.

• Providing confidential and timely problem identification, assessment, short-term counseling, and referral for individual employees with personal concerns that may affect job performance. Executes follow up and/or case monitoring. May counsel couples or families if brief intervention model is appropriate.
• Providing consultations for leaders, supervisors, managers, and human resources partners. Executes management referrals and mandatory employee referrals as required.
• Conceptualizing, designing, and deploying trainings and…