Client Concierge - Bilingual

About Us:

Counseling 4 Kids is a resilient community mental health agency driven by our steadfast commitment to quality care and unparalleled dedication to client engagement. At the core of our mission is a profound belief that every child deserves compassionate support and effective treatment. We prioritize our clients above all else, ensuring their needs are met with empathy and expertise.

Our agency is not just a place of work; it's a dynamic environment where innovation, teamwork, and resilience flourish and where resilience is valued. We embrace creativity and collaboration, fostering a culture of welcoming and nurturing new ideas. Our commitment to staff well-being is paramount, providing a supportive and inclusive atmosphere where every team member can thrive and grow professionally.

As we continue to evolve and expand our services, we invite visionary leaders in mental health to apply. This pivotal role offers the chance to shape our agency's future, work with a dedicated team of professionals, and profoundly impact the lives of children and families in our community. If you are passionate about transforming lives, driving innovation, and upholding the highest standards of care, Counseling4

Kids is the place for you.

This is for a contracted employee role, with an expected duration of six (months). At the end of the contracted period of employment, job performance, attendance, attitude and overall interest in the job will be assessed in a performance evaluation to determine if an offer of full-time at will employment will be made, if the contract period will be extended, or if the contract will be ended without further offer of employment.

Theclient concierge is responsible for delivering exceptional customer serviceassistance, engaging new clients during the intake process to increase client participation in treatment, and providing access to additional resources to clients and their families through professional assessment, service planning, and advocacy. The client concierge will address attendance barriers, will support the agency with engagement duties, andwillprovidesupportto other departments as needed.

The client concierge will providea high levelof customer support that is professional, personal, and sensitive to the needs of clients while adhering to C4K’s policies and procedures. The client concierge will effectivelyestablishsupportive relationships with clients, staff, and outside entities to garner resources necessary toprovidecomprehensive services to all clients.

• Uphold the mission and core values of Counseling4
  
  Kids.
• Ensure clients and their families receive an excellent customer experience and can navigate their care successfully.
• Review agency consent forms with caregivers and clients and foster informed decision making.
• Reviews agency Attendance Agreement with caregivers and clients assuring the clarity of attendance expectations.
• Review additional adjunct service referrals such as psychiatric, psychological and case management.
• Verify Medi-Cal and assesses client’s or family’s needs, eligibility for services and assist clients to enroll in benefits (i.e Medi-Cal)
• Meet with caregivers and clients to assign their case and schedule the 1st treatment appointment using appropriate calendars.
• Contact clients/caregivers within 24 hours of 1st missed scheduled appointment to support clients with consistent attendance to appointments.
• Provides referrals for families unable to overcome barriers to consistent treatment attendance to outside resources needed.
• Works with clients, families and appropriate community agencies to coordinate and facilitate services for clients.
• Engages with the client, family and other…