Human Resources Manager

This range is provided by BluIP Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$75,000.00/yr - $90,000.00/yr

Annual Bonus

BluIP Inc., headquartered in Glendale, California
, is a leading telecommunications provider delivering advanced UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service) solutions across hospitality, restaurants, healthcare, small business, and enterprise markets. Powered by our innovative AIVA Connect™ platform, we help customers enhance collaboration, streamline operations, and drive revenue through reliable, secure, forward-thinking technology. With tens of thousands of customers—including many of the most recognized brands in the industries we serve—BluIP is known for exceptional customer care and our legendary white‑glove service, excelling when challenges are complex and outcomes are mission‑critical, supported by a global workforce spanning the United States, the Philippines, Armenia, and beyond.

Position Overview:

We are seeking a highly skilled and motivated Human Resources Manager to join our team. This role will support our strategic HR initiatives, with a focus on talent management, employee relations, compliance, compensation and benefits, and organizational development. The ideal candidate will be passionate about building strong teams and fostering a positive company culture, with a deep understanding of HR best practices in the telecom industry.

Talent Acquisition & Employee Engagement:

• Oversee the recruitment process for a wide range of roles, including technical, sales, and administrative positions across our global offices.
• Work closely with leadership to define talent needs and ensure the recruitment process aligns with business objectives.
• Support employee engagement initiatives, including recognition programs, team‑building activities, and wellness programs.

Compliance & Regulatory Management:

• Ensure compliance with labor laws and regulations across all locations, including California, Nevada, Philippines, and Armenia.
• Partner with the legal team to stay updated on HR‑related regulations and employment law changes (e.g., CA wage & hour laws, SOC2 compliance).
• Support with audits and reporting for HRIS, ensuring accurate records are maintained.

Compensation & Benefits Administration:

• Manage the company's compensation and benefits programs, including salary benchmarking, PTO/DTO policies, and employee health and wellness plans.
• Work with external consultants to align compensation structures with market trends and industry standards.
• Oversee benefits enrollment and provide employees with support for any benefits‑related queries.

Employee Relations & Conflict Resolution:

• Act as a trusted advisor to employees and managers, offering guidance on conflict resolution, performance issues, and disciplinary actions.
• Foster a positive work environment by resolving employee concerns and promoting open communication.
• Conduct investigations and provide recommendations for conflict resolution to ensure alignment with BluIP’s values.
• Develop, implement, and communicate HR policies and procedures that align with company objectives and legal requirements.
• Create training materials and programs to enhance employee awareness of company policies and ensure adherence to internal guidelines.

HR Reporting & Analytics:

• Maintain HR data and reporting systems to ensure accurate tracking of employee performance, compensation, and engagement metrics.
• Prepare and present reports to senior leadership on key HR metrics, including turnover, engagement, and diversity.
• Analyze trends and make recommendations to improve employee retention, satisfaction, and productivity.

• Education: Bachelor’s degree in human resources, Business Administration, or related field.
• Experience: At least 3 years of HR experience, with a proven track record in a managerial or senior HR role.
  Experience in telecom, SaaS, or technology industries is a plus.
• Certifications: SHRM‑CP or PHR certification preferred.
• Skills:
• Strong knowledge of HR best practices, labor laws,…