Deskside Support Technician

Description

Our client is looking for a skilled Deskside Support Technician to work on contract basis. The appropriate candidate will provide onsite support life cycle management of computer assets from procurement to disposition.

Responsibilities

• Perform installs, moves, adds and changes (IMAC)
• Management of over 20,000 assets from procurement to disposition
• 100-200 monthly project moves
• 50-100 weekly computer upgrades and hardware refreshes
• Mobile device management, deployment and support
• Receiving, auditing and tracking all computer assets
• Quarterly calibration of color-correct displays
• Installation of software on PCs for new employees

Requirements

• 2-3 years IMAC and Deskside Support experience
• Knowledge of desktop applications and operations systems
  • Office, Adobe Acrobat, Windows 7/8/10/11, MS Office, Outlook)
• Network and directory services troubleshooting knowledge
  • Active Directory, Internet Browsers, etc
• Experience with installation and deployment of desktops, laptops and mobile devices
  • Hardware setup and software installation
• Strong troubleshooting of hardware and software
• Android, Apple and tablet management, deployment and support
• Asset Management tracking
• Experience with Jira incident and ticket fullfilment
• Ability to prioritize, schedule, coordinate and manage a variety of activities simultaneously
• Must have supported large environments of 500+ users