Technical Writer

Service Titan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about Service Titan, visit

Technical Writer (Contract) - Up to 6 months, full time.

Service Titan is looking for a contract technical writer to support the Documentation team backlog, including creating engaging content that helps our internal and external customers excel at self-sufficiency when using or troubleshooting the product. Includes other doc-oriented tasks as requested by the Documentation team manager, such as producing release notes and other customer-facing help material to support rollouts and other needs.

Contract length: up to 6 months

Required

Experience:

3 to 4 years of professional writing end-user/internal documentation (help, FAQs, related documentation) in a fast-paced tech environment

Education:

Bachelor's degree in English, Technical Communications, Computer Science, Creative Writing or equivalent

Technical skills:
Proficient in Google Suite (Drive, Docs), JIRA/Confluence, and component-based authoring tools such as Contentful

Responsibilities

Support all documentation tasks in the Docs team backlog, including create new content and edit existing documentation as needed

Revise other help content as directed by the technical writing manager, including but not limited to internal documentation to assist our internal support team

Conduct peer reviews of other team members and provide actionable feedback to ensure consistency and quality assurance across all content

Work and collaborate with the technical writing team, product managers, subject matter experts, support teams, and other members of the org to ensure all documentation is correct and meets style guidelines as set by the writing team.

All your information will be kept confidential according to EEO guidelines.