DreamWorks Technology - Systems Administrator, Operations

Company Description

Dream Works Animation is a leading producer of high‑quality, award‑winning animated films and series. We create immersive stories that inspire global audiences and value the diverse experiences of our talent.

We are seeking an Image Finaling Artist to polish visual frames and support studio operations. The role requires close collaboration with Lighting, Character Effects, and other departments to resolve technical issues and enhance marketing assets.

• Provide world‑class support for day‑to‑day studio operations and initiatives.
• Advocate for client needs across technology departments.
• Collaborate with engineering to support infrastructure upgrades.
• Triage and resolve support incidents in a timely manner.
• Serve as the main point of contact for end‑user support incidents.
• Analyze issues and create solutions for hardware and software problems.
• Build, install, maintain, and troubleshoot Linux, macOS, and Windows desktops and laptops.
• Work with System Engineers and Architects on studio support projects.
• Lead small to medium projects to achieve stated objectives in a timely manner.
• Identify opportunities for continuous improvement of processes and procedures.
• Manage all aspects of software license installations.
• Provide technical expertise and ownership of application debugging for most departments.
• Deliver outstanding end‑user support through phone calls, ticketing system (Jira), and deskside visits.
• Create new tools to automate processes and increase departmental efficiencies.
• Set up and move systems as necessary.
• Participate in preventive maintenance tasks.
• Assist in creating and maintaining documentation related to studio support.
• Serve as an escalation point for departments such as Asset Management and A/V.
• Create and manage user accounts.

• Minimum 3+ years experience supporting UNIX/Linux and/or Windows in an enterprise environment (SSH, rsync, Active Directory, Group Policies, File Sharing, Print Services).
• Undergraduate degree or equivalent work experience.
• Strong customer service skills.
• Excellent troubleshooting and problem‑solving skills.
• Excellent verbal and written communication skills.
• Understanding of LAN/WAN configuration and concepts.
• Knowledge of common scripting languages such as Bash, Python, Power Shell, and Perl.

• Experience supporting Gmail and Google Suite.
• Experience in a production environment is highly desirable.
• Ability to prioritize objectives and manage time effectively.
• Ability to learn quickly and work in a fast‑paced environment.

This position is required to be performed full‑time from the Dream Works designated worksite.

Eligible for company‑sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.

$70,000 - $85,000

As part of our selection process, external candidates may be required to attend an in‑person interview at one of our locations prior to a hiring decision. We are an equal‑employment‑opportunity employer, providing opportunities to all applicants regardless of race, color, religion, creed, gender, gender identity or expression, age, national origin, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, uniformed‑service membership, or genetic information.

Qualified applicants with criminal histories or arrest/conviction records will be considered in accordance with applicable legal requirements.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process, you have the right to request a reasonable accommodation. Submit your request to Ac