Temp Workers Compensation Claims Supervisor

Join to apply for the Temp Workers Compensation Claims Supervisor role at Inter Med Cost Containment Services
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Job Type: Full-time, Temporary

Reports directly to the Claims Manager. Under the direction of the Claims Manager, is responsible for the overall work product of a claims unit comprised of Claims Specialists who manage assigned inventories of claim files. The unit also includes Claims Assistants who provide clerical support to the Claims Specialists. The role involves coaching and counseling, monitoring work performance, ensuring compliance with company standards and Labor Code rules and regulations, conducting performance evaluations, and instituting corrective action when appropriate.

• Responsible for the timely completion of performance reviews for all personnel within the assigned unit.
• Provides monetary approval authority up to assigned authority level.
• Maintains selected files on personal diary including all files reserved over $50,000, all subrogation files, all files with delayed or denied benefits, all files formally assigned to the SIU, and all files with unresolved coverage issues.
• Provides all information, reports, records, logs, and other information required by clients in accordance with the applicable claims handling contract.
• Provides ongoing advice, mentoring, coaching, counseling, and performance feedback to all personnel in the assigned unit.
• Ensures all claims are handled in accordance with applicable statutes and company rules.
• Handles personnel issues quickly and decisively and keeps the manager informed of the need for or progress of any corrective action.
• Exhibits a knowledgeable and helpful attitude and projects a professional image on behalf of the company.
• Identifies and develops at least one person to serve as supervisor backup.
• Performs quarterly audits of 10% of the open inventory of each claims specialist to validate accuracy and completeness of the claims management process and identify opportunities for improvement.
• Promotes teamwork and cooperation between claims personnel in the assigned unit and personnel of other departments.
• Requires a working knowledge of the Labor Code of the State of California as it pertains to workers’ compensation claims and the legal requirements for handling them.
• Handles other duties and tasks as determined by the Claims Manager.

Project Management – Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and within budget; manages project team activities.

• Change Management – Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
• Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; inspires respect and trust; accepts feedback; provides vision and inspiration; gives recognition; displays passion and optimism; mobilizes others to fulfill the vision.
• Managing People – Includes staff in planning, decision‑making, facilitation, and process improvement; takes responsibility for subordinates’ activities; makes self available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback; fosters quality focus in others; improves processes, products and services; continually works to improve supervisory skills.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree (B.A.) from a four‑year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Five or more years of progressive technical claim experience, demonstrating a high degree of judgment and discretion, is capable of providing adequate guidance on complex claim cases and can negotiate settlements effectively.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Pursuant to the Los Angeles and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest or conviction records.

$45.00 – $55.00 per hour

Mid‑Senior level

Temporary

Finance and Sales

Insurance