Client Service Manager II

Introduction

At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work;

think of Gallagher.

Overview

Future opportunity for a Client Service Manager! While this role is not currently open, we are always looking to connect with talented professionals like yourself for upcoming opportunities!

How you'll make an impact

* Communicate resources available within Gallagher to fill white space needs (Pharmacy Practice, Retirement, GGB, HR Consulting, Voluntary Benefits, etc.)

* Responsible for Client Service Cycle with guidance as necessary from Client Executive(s) and Senior Client Executive(s)

* Manages accounts with varying funding types and provide support on more complex self-funded accounts

* Maintains account responsibility and is a strategic relationship manager and client liaison

* Accountable for 95% retention for an assigned group of clients

* Provide guidance, training and mentorship to new hires, account management, team resources, and anyone that needs assistance

* Work closely with account management and resources to prioritize workflow, ensure accountability and follow-through

* Address and resolve internal and external challenges with guidance as necessary

* Keep clients well-informed of compliance related issues

* Identify client needs, provide solutions while leading and managing strategic objectives for accounts and assist on more complex accounts

* Work with account management team to ensure compliance with local and corporate standards

* Develop, cultivate and maintain positive relationships within the branch, with clients and with vendor partners

* Leverage Gallagher resources, available tools, established work products, maximize efficiency and effectiveness in client deliverables

About You

Required:

Bachelor's degree with 5+ years client service and/or claims management experience
-OR
- High School degree/GED with 10+ years client service and/or claims management experience. 1+ years supervisory experience. Life & Health License is required.

Preferred:
Previous insurance knowledge and experience managing client relationships. Solid financial acumen.

Behaviors:
Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner.

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

* Medical/dental/vision plans, which start from day one!

* Life and accident insurance

* 401(K) and Roth options

* Tax-advantaged accounts (HSA, FSA)

* Educational expense reimbursement

* Paid parental leave

Other benefits include:

* Digital mental health services (Talkspace)

* Flexible work hours (availability varies by office and job function)

* Training programs

* Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing

* Charitable matching gift program

* And more...

The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a…