Division Manager - Legal Support Services

EWORD Solutions, a Rapid Care Group company, delivers comprehensive legal support services– from transcription and e-filing to records retrieval and medical review– designed to help California workers' compensation and personal injury law firms. The company seeks an experienced Division Manager to drive growth, profitability, and exceptional client service.

Key Responsibilities

• Manage daily operations and ensure division performance meets strategic and contractual goals.

• Develop, implement, and monitor business plans, budgets, and policies to support growth and profitability.

• Lead, coach, and evaluate team members engaged in legal support work.

• Work closely with the sales team and the records retrieval team to support client acquisition, onboarding, and retention; participate in sales presentations and strategic accounts engagement.

• Collaborate with offshore support teams and the records retrieval team to ensure seamless execution, accuracy, and service delivery aligned with client expectations.

• Respond to client inquiries and resolve operational issues promptly.

• Ensure compliance with company policies, legal standards, and industry best practices.

• Represent the company’s values and commitment to quality in every interaction.

Qualifications

• Bachelor’s degree in business administration, pre-law, or related field required.

• Minimum 5 years of management experience, with 3 years in a supervisory role in a service-based or legal support environment preferred.

• Proven experience supporting sales or business development efforts in a service-oriented environment.

• Demonstrated experience in strategic planning, budget management, and process improvement.

• Strong interpersonal, leadership, and communication skills.

• High level of proficiency with modern productivity and workflow software.

• Strong analytical and decision-making skills in a fast-paced setting.

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