Bilingual BOH Specialist

Job Title

Bilingual BOH Specialist

Company: 2020 Companies

Samsung Experience Store 8001 - Glendale, CA 91210

Regular Part-time

Samsung and 2020 Companies are looking for passionate, bilingual part‑time Back of House Specialists to join the team! Step into our dynamic product theatre—an interactive space where customers experience the best of Samsung’s cutting‑edge products and services. As a Back of House Specialist, you are the organisational backbone of the store. Your role is essential in creating a seamless and energised environment by ensuring the team has the tools, inventory, and resources they need to deliver an exceptional customer experience.

With a sharp eye for detail and a commitment to operational excellence, you treat every task with care and precision. From maintaining accurate, well‑organised inventory to sharing key operational insights with store leadership, you help build trust and ensure everything runs smoothly behind the scenes so the team can shine out front.

Pay: $20.00 per hour

Schedule:

Retail schedule with part‑time hours, including evenings and weekends

• Competitive pay, paid weekly
• Daily team‑based incentive potential
• On‑demand pay options through Daily Pay
• Opportunities for advancement
• Exciting work environment to showcase customer service skills
• Ongoing training and development
• Consistent schedule to enable work/life balance

At 2020 Companies, we empower individuals to shape the future of technology. As a trusted partner to the world’s leading brands, we offer our team members opportunities to make a meaningful impact by applying their skills and expertise to drive innovation and success.

• Be the inventory control guru! Oversee all back‑of‑house operations, including inventory management, merchandising, and floor resets.
• Drive operational KPIs, ensuring key performance measurements for sales, service, and operational excellence are met.
• Proactively and courteously assist with customer issues, providing basic device troubleshooting and service ticket facilitation.
• Enhance the customer experience by assisting with their journey throughout the store.
• Maintain inventory accuracy by identifying and correcting stock variances, and provide store leadership with regular inventory performance updates.
• Use your expertise to maintain our presentation standards, ensuring clean audits and a flawless visual display.
• Maintain a high‑energy, professional attitude at all times, fostering a positive team environment.
• Accurately track and communicate all inventory and operational activities to Retail Operations.
• Maintain knowledge of current promotions, trends, merchandise features, and store inventory.
• Embrace training others to stay current on Samsung technology.
• Conduct basic device troubleshooting and testing, ensuring all devices on display are fully functional.

• Inventory Control: 2‑4 years of experience in inventory control at a leader or specialist level with a proven track record.
• Data Analysis:
  Strong proficiency in Excel with the ability to analyze data, create reports, and develop action plans for operational efficiency.
• Operational Excellence:
  Strong stockroom expertise to prevent inventory loss and ensure all stockroom organisational and safety standards are maintained.
• Communication:
  Strong communication skills and the ability to articulate results and insights to store leadership.
• Adaptability:
  Flexible and adaptable with a keen eye for detail, and the ability to quickly pivot due to rapidly changing needs of the back of house.
• Integrity: A strong commitment to integrity due to the management of high‑value inventory.
• Team Player: A proven track record of success through collaboration and a positive attitude.
• Must be able to work retail hours, including evenings, weekends, and holidays.

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best‑in‑class experience for our employees. Whether that’s paid holidays, long‑term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

We are committed to creating a diverse and inclusive organisation and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.