Personal Injury Intake Specialist

Pay: $20.00 - $25.00 per hour

• Join a fast-growing plaintiff-side law firm fighting for injured clients and everyday people
• Be the first point of contact for new personal injury clients and make an immediate impact on their case outcome
• Great fit for high-energy sales/customer service pros who want to break into (or grow in) the legal field
• Clear growth path into senior intake, case management, or other legal support roles as you prove yourself
• Competitive hourly pay, full benefits, and a positive, team-focused work environment

Location: On-site in Glendale, CA. Youll work in a busy, centrally located office thats easily commutable from Glendale, Burbank, Pasadena, and surrounding Los Angeles areas.

Note: This role requires prior experience in a high-volume, phone-based environment (intake, sales, or customer service), strong communication skills, and the ability to work on-site full-time in Glendale, CA.

Our client is a highly reputable plaintiff-side law firm focused on helping injured individuals, workers, and consumers stand up to large corporations, insurance companies, and employers. With decades of combined experience and a strong track record of results, they are known for their compassionate client service, high-impact litigation, and commitment to justice.

• Serve as the first point of contact for prospective personal injury clients via phone, email, web inquiries, and referrals
• Conduct detailed, empathetic intake interviews to gather facts, timelines, and key case information
• Quickly follow up on all new leads and maintain consistent contact until a clear decision is made
• Qualify cases based on firm criteria and accurately enter information into the firms case management system
• Schedule consultations for attorneys and ensure they have all necessary intake details
• Maintain organized logs and reporting to track the status of potential new clients
• Assist attorneys and staff with administrative tasks related to opening new files and updating databases
• Deliver an excellent client experience on every call, even when a case is not accepted

• 1+ year of experience in a sales, intake, or high-volume customer service/call center role (legal or medical preferred, but not required)
• Strong phone skills with the ability to build rapport quickly and ask clear follow-up questions
• Comfort handling a large volume of inbound and outbound calls each day
• Excellent attention to detail, note-taking, and data entry accuracy
• Ability to stay calm, professional, and empathetic when speaking with clients in crisis
• Basic proficiency with computers, CRM or case management systems, and email
• Bilingual Spanish/English is a strong plus

• Youll help real people on some of the hardest days of their lives and give them a voice in the legal process
• Youll join a mission-driven, plaintiff-side team that values compassion, collaboration, and professional growth
• Youll receive competitive pay, strong benefits (medical, dental, vision, 401(k)), and opportunities to advance as the firm continues to grow

Job Type: Full-time

• Dental insurance
• Life insurance
• Paid time off
• Vision insurance