Store Support, Customer Service Rep

Base pay range

$19.00/hr - $21.00/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Assist with non-sales functions to support customer order fulfillment, store operations, and administrative services.
• Direct customers to store departments or merchandise and respond to questions on product order status.
• Handle cash management or program compliance as required by the role.
• Collaborate with other associates, vendors, and carriers to meet store objectives.

• Ability to work cooperatively with others and function with little or some supervision.
• Detail-oriented with proven time management skills.
• Demonstrates integrity and a customer-focused mindset.

Full-time

Consumer Services